Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

Eddi Miranda Perez

Olympia,Washington

Summary

Gifted Interpreter with aptitude for conveying emotion, style and content of [Language] speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over [Number] years of experience.

Overview

7
7
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Machinist Mate

Navy
Oak Harbor, Washington
11.2015 - 02.2020
  • Performed preventive and corrective maintenance on boilers, engines and generators.
  • Inspected, repaired and replaced system components.
  • Removed, lubricated and adjusted [Type] equipment parts.
  • Planned and prioritized service actions with [Number]% RAR.
  • Read and interpreted technical documentation.
  • Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
  • Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
  • Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Closely monitored equipment to detect and report malfunctions and prevent accidents.
  • Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity.
  • Performed over [Number] [Type] installations safely, on-time and accurately.
  • Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Led [type] team in delivery of [type] project, resulting in [result].
  • Oversaw daily operations to ensure high levels of productivity.
  • Conducted research, gathered information from multiple sources and presented results.

Kitchen Crew Member

The Evergreen State College
Olympia, Washington
09.2014 - 11.2015
  • Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared entrees, salads and appetizers for over [Number] daily customers.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Maintained composure and work quality while under stress.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Maintained high personal grooming standards and uniform presentation.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Customer Service Call Center Representative

Xerox
Lacey, Washington
09.2012 - 03.2014
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Initiated termination of customer contract upon request.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

High School Diploma -

Centralia High School
Centralia Washington
09.2005 - 06.2008

Associate of Arts -

Centralia College
Centralia Washington
01.2009 - 06.2011

Bachelor of Arts - Anthropology / Archaeology / Psychology Minor

Western Washington University
Bellingham WA
01.2017 - 09.2020

Skills

    Records writing

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Software

C

Java

Timeline

Bachelor of Arts - Anthropology / Archaeology / Psychology Minor

Western Washington University
01.2017 - 09.2020

Machinist Mate

Navy
11.2015 - 02.2020

Kitchen Crew Member

The Evergreen State College
09.2014 - 11.2015

Customer Service Call Center Representative

Xerox
09.2012 - 03.2014

Associate of Arts -

Centralia College
01.2009 - 06.2011

High School Diploma -

Centralia High School
09.2005 - 06.2008

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Eddi Miranda Perez