C
Eddi Miranda Perez
Olympia,Washington
Summary
Gifted Interpreter with aptitude for conveying emotion, style and content of [Language] speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over [Number] years of experience.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Machinist Mate
Navy
Oak Harbor, Washington
11.2015 - 02.2020
- Performed preventive and corrective maintenance on boilers, engines and generators.
- Inspected, repaired and replaced system components.
- Removed, lubricated and adjusted [Type] equipment parts.
- Planned and prioritized service actions with [Number]% RAR.
- Read and interpreted technical documentation.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
- Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
- Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity.
- Performed over [Number] [Type] installations safely, on-time and accurately.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Led [type] team in delivery of [type] project, resulting in [result].
- Oversaw daily operations to ensure high levels of productivity.
- Conducted research, gathered information from multiple sources and presented results.
Kitchen Crew Member
The Evergreen State College
Olympia, Washington
09.2014 - 11.2015
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared entrees, salads and appetizers for over [Number] daily customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Maintained composure and work quality while under stress.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Call Center Representative
Xerox
Lacey, Washington
09.2012 - 03.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Documented and detailed calls and complaints using call center's CRM database.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated termination of customer contract upon request.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
High School Diploma -
Centralia High School
Centralia Washington 09.2005 - 06.2008
Associate of Arts -
Centralia College
Centralia Washington 01.2009 - 06.2011
Bachelor of Arts - Anthropology / Archaeology / Psychology Minor
Western Washington University
Bellingham WA 01.2017 - 09.2020
Skills
Records writing
Replacing parts
Inspecting equipment
Dependable and Responsible
Analytical and Critical Thinking
Flexible and Adaptable
Good Telephone Etiquette
PPE Compliance
First Aid/CPR
Customer assistance
Cash register systems
Time management skills
Money handling
Written and verbal communication
Payment collection
Basic math skills
Cultural resource identification
Site excavation
Cultural principles
Quantitative skills
Archaeological field identification
Attention to Detail
Data Entry
Problem-Solving
Written Communication
Excellent Communication
Data Management
Computer Skills
Active Listening
Multitasking Abilities
[Type] Software Proficiency
Software
Java
Timeline
Bachelor of Arts - Anthropology / Archaeology / Psychology Minor
Western Washington University
01.2017 - 09.2020
Machinist Mate
Navy
11.2015 - 02.2020
Kitchen Crew Member
The Evergreen State College
09.2014 - 11.2015
Customer Service Call Center Representative
Xerox
09.2012 - 03.2014
Associate of Arts -
Centralia College
01.2009 - 06.2011
High School Diploma -
Centralia High School
09.2005 - 06.2008