Emiko Ivonne Aceves Martinez
Rosarito
Summary
Driven professional with a track record of enhancing operational efficiency at TaskUs through meticulous quality control and CRM knowledge. Excelled in teamwork and collaboration, significantly improving software integration and customer satisfaction. Skilled in Microsoft Office and phone etiquette, adept at prioritizing customer data confidentiality and streamlining processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Work From Home Mex
Sales Agent
02.2023 - 01.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
QA Analyst
TaskUs
03.2021 - 02.2022
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
Virtual Assistant
Act First
01.2020 - 02.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Education
No Degree - Accounting Technician
CECYTEJ TLAQUEPAQUE 02
Guadaajara, Jal. 08.2012
Skills
- Typing Speed
- CRM Knowledge
- Appointment Scheduling
- File Maintenance
- Spreadsheet tracking
- Computer Skills
- Microsoft Office
- Teamwork and Collaboration
- Data Entry
- Customer Data Confidentiality
- Quality Control
- Phone Etiquette
Languages
English
Advanced (C1)
Timeline
Work From Home Mex
Sales Agent
02.2023 - 01.2024
QA Analyst
TaskUs
03.2021 - 02.2022
Virtual Assistant
Act First
01.2020 - 02.2021
No Degree - Accounting Technician
CECYTEJ TLAQUEPAQUE 02
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