Ivan Samaniego
Cananea, Sonora
Summary
Bilingual Technical Administrator with experience in customer service, technical support, and business management. Proficient in computer systems and industrial engineering principles. Adept at troubleshooting and problem-solving. Strong communication and interpersonal skills. Competent Technical Support Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
4
4
years of professional experience
Work History
Technical Support Agent
Support.com - Xfinity Home Security Campaign
04.2021 - 02.2022
- Provided technical support and troubleshooting assistance to Xfinity Home Security customers over the phone
- Resolved issues related to home security systems, equipment, and software
- Maintained accurate records of customer interactions and resolutions.
Customer Service Representative
Centel
01.2021 - 03.2021
- Conducted cold calls to promote and sell Telcel mobile services
- Explained product features, pricing, and promotions to potential customers
- Achieved sales targets and maintained customer satisfaction.
Owner and Manager
Chez Ami night club/El Patio Bar
01.2018 - 01.2021
- Owned and managed a successful bar/club establishment
- Oversaw daily operations, staff management, and customer service
- Ensured compliance with liquor laws and regulations.
Education
Truncated Degree in Computer Systems Engineering -
Insituto Tecnológico Superior De Cananea
Cananea, MexicoTruncated Degree in Industrial Engineering -
Insituto Tecnológico Superior De Cananea
Cananea, MexicoHigh School Diploma -
C.B.T.i.s. 106
Cananea, Sonora, MexicoSkills
- Bilingual: Fluent in English and Spanish (Native Spanish Speaker)
- Technical Support and Troubleshooting
- Customer Service and Client Relations
- Business Management and Operations
- Computer Systems and Industrial Engineering Knowledge
- Service Desk Team Management
- Windows 10
- Hardware and Software Configuration
- Friendly and Patient
- Component Replacement
- Attention to Detail
- Account Management
Hobbies
I enjoy cooking Southern American dishes, drawing, sculpting figures in clay and epoxy, as well as using Blender for 3D modeling. My hobbies also include playing video games, particularly RPGs, fighting games, and sometimes MMORPGs.
Languages
Spanish
English
Timeline
Technical Support Agent
Support.com - Xfinity Home Security Campaign
04.2021 - 02.2022
Customer Service Representative
Centel
01.2021 - 03.2021
Owner and Manager
Chez Ami night club/El Patio Bar
01.2018 - 01.2021
Truncated Degree in Computer Systems Engineering -
Insituto Tecnológico Superior De Cananea
Truncated Degree in Industrial Engineering -
Insituto Tecnológico Superior De Cananea
High School Diploma -
C.B.T.i.s. 106
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