Summary
Overview
Work History
Education
Skills
Websites
References
Software
Timeline
Hi, I’m

Julieta Delgado Molina

E-commerce │Digital Marketing │ Luxury Leisure Sales Manager
Playa del Carmen

Summary

Accomplished E-commerce & Sales Manager offering 10 years of experience developing and maximizing hotel industry sales. Diligent in building and retaining accounts by providing support and attentive service with Luxury Consortia's, OTAS & Wholesalers partners. Expertise in marketing and revenue strategies to achieve market penetration.

Overview

10
years of professional experience
8
years of post-secondary education
2
Languages

Work History

Andaz Mayakoba

Senior Sales Manager- Ecommerce & Consortia
07.2023 - 02.2024

Job overview

  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed accounts to retain existing relationships and grow share of business.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Andaz Mayakoba

Reservations & E-commerce Sale Manager
08.2022 - 07.2023

Job overview

  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Assisted in budget preparation and expense management for the reservations department, supporting fiscal responsibility initiatives within the organization.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Andaz Mayakoba

E-commerce Sale Manager
04.2018 - 08.2022

Job overview

  • Developed strong relationships with suppliers, resulting in improved product offerings and competitive pricing.
  • Analyzed sales data to identify trends and opportunities for growth, informing strategic business decisions.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed accounts to retain existing relationships and grow share of business.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

The Carmen Hotel

Reservations Supervisor
10.2017 - 04.2018

Job overview

  • Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
  • Streamlined reservation processes for increased accuracy and reduced booking errors.
  • Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
  • Analyzed reservation trends and provided recommendations for strategic planning purposes.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Resolved various issues and discrepancies for customers.
  • Worked closely with front desk to achieve full occupancy of property.


Le Reve Hotel & Spa

Sales & E-commerce Manager
02.2015 - 10.2017

Job overview

  • Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
  • Developed successful promotional strategies to drive increased traffic and revenue during specific seasons.
  • Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
  • Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Education

Universidad del Valle de Mexico

Master Non -Degree program from Administración de Empresas
01.2002 - 05.2006

University Overview

Universidad Dr. Emilio Cárdenas

Bachelor's Degree from Ciencias Sociales
01.1999 - 05.2002

University Overview

Skills

Collaboration

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Websites

References

References

Chris Shiel, +1-201-417-4773 - Director of Sales & Marketing Andaz Mayakoba

Tatiana Valdes +52 -984-807-8082 - International Key Account Manager The Fives

Software

Microsoft Office

PMS - Opera & Arpon

Teams

Zoom

Channel Manager

Timeline

Senior Sales Manager- Ecommerce & Consortia
Andaz Mayakoba
07.2023 - 02.2024
Reservations & E-commerce Sale Manager
Andaz Mayakoba
08.2022 - 07.2023
E-commerce Sale Manager
Andaz Mayakoba
04.2018 - 08.2022
Reservations Supervisor
The Carmen Hotel
10.2017 - 04.2018
Sales & E-commerce Manager
Le Reve Hotel & Spa
02.2015 - 10.2017
Universidad del Valle de Mexico
Master Non -Degree program from Administración de Empresas
01.2002 - 05.2006
Universidad Dr. Emilio Cárdenas
Bachelor's Degree from Ciencias Sociales
01.1999 - 05.2002

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Julieta Delgado MolinaE-commerce │Digital Marketing │ Luxury Leisure Sales Manager