Summary
Overview
Work History
Education
Skills
Accomplishments
Musician
Timeline
Alejandro Gonzalez Solano

Alejandro Gonzalez Solano

Professional Knowledge Management
Monterrey,Nuevo Leon

Summary

Dedicated BPO professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Training & Development Professional

Sutherland Global Services
Monterrey, Nuevo Leon
05.2020 - Current
  • Quickly adapted training plans for client needs, starting projects in both Mexico and Colombia.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Monitored participant workflow and behaviors throughout training process based on numbers and skills.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Training Specialist

Global Telesourcing
Monterrey, Nuevo Leon
02.2019 - 04.2020
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
  • Implemented American Language Courses and e-learning programs via different learning suites.

Compliance Specialist

Global Telesourcing
Monterrey, Nuevo Leon
06.2018 - 02.2019
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

Sales Representative

Global Telesourcing
Monterrey, Nuevo Leon
03.2018 - 05.2018
  • Expanded customer base and boosted profit within product line.

Technical Support Specialist

Sitel México, S.A. De C.V.
Monterrey, Nuevo Leon
02.2016 - 11.2017
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Back Office Medical Assistant

Teleperformance México
Monterrey, Nuevo León
02.2014 - 06.2015
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.

Education

High School Diploma -

Centro De Educación Y Formación Académica - CEDUK, América Del Sur 330, Centro, 64000 Monterrey, N.L.
06.2017 - 06.2019

Skills

Training administration

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Accomplishments

  • Supervised team of 8 staff members.
  • Named employee of the Month as Training Specialist.
  • Started a new campaign live in a foreign country: Colombia.
  • Recognized in a Worldwide Site Meeting for great results and dedication.

Musician

Multi-instrumentalist.

Part Time Music Teacher and Music Producer.

Certified in the use of FL Studio, Ableton Live & Logic Pro DAWs.

Timeline

Training & Development Professional - Sutherland Global Services
05.2020 - Current
Training Specialist - Global Telesourcing
02.2019 - 04.2020
Compliance Specialist - Global Telesourcing
06.2018 - 02.2019
Sales Representative - Global Telesourcing
03.2018 - 05.2018
Centro De Educación Y Formación Académica - CEDUK - High School Diploma,
06.2017 - 06.2019
Technical Support Specialist - Sitel México, S.A. De C.V.
02.2016 - 11.2017
Back Office Medical Assistant - Teleperformance México
02.2014 - 06.2015

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Alejandro Gonzalez SolanoProfessional Knowledge Management