Alejandro Gonzalez Solano

I welcome new Consumer Services Advisors and help them begin their journey with confidence. Our mission is simple: make LEGO fans smile. Every day, we support fans by answering their questions, solving problems, and making their experience fun and awesome. By living the LEGO Group’s values, I prepare new hires to inspire and develop the builders of tomorrow.

• Led onboarding for new hires across the Americas (Mexico, Canada, USA), improving new employee integration and engagement.
  
• Drove the launch of development programs at the Monterrey office, enhancing talent growth and learning opportunities.
  
• Rebranded PowerPoint decks and designed corporate manuals, improving clarity, branding, and user adoption of key documents.
  
• Strategically planned and executed face-to-face events for Monterrey, Cleveland, and Toronto offices, covering communications, promotion, and training delivery, increasing participation and impact.
  
• Implemented and optimized learning tools such as Adobe Connect, Cornerstone, and Workday, streamlining training processes and enhancing user experience.
  
• Established and managed a Global Virtual Trainer Network, delivering Train-the-Trainer programs and guiding trainers on multiple platforms, ensuring consistent, high-quality global training delivery.

• Quickly adapted training plans for client needs, starting projects in both Mexico and Colombia.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Eliminated process gaps by implementing new methods of standardized training.
• Monitored participant workflow and behaviors throughout training process based on numbers and skills.
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
• Implemented American Language Courses and e-learning programs via different learning suites.

• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

• Expanded customer base and boosted profit within product line.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Assisted office manager with tracking inventory and restocking examination rooms and stations.
• Transmitted paperwork between providers and insurance companies to facilitate billing.