Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alejandro Gonzalez Solano

Alejandro Gonzalez Solano

Senior Global Learning & Development Specialist
Monterrey,NLE

Summary

Training and Development professional with over 7 years of experience leading onboarding and talent growth programs across Mexico, the U.S., and Canada. Skilled in instructional design, coaching, cross-regional coordination, and administrative operations. Proficient in pulling and analyzing reports, delivering information accurately and on time with great attention to detail, and leveraging data to improve learning outcomes. Experienced with tools such as Adobe Connect, Cornerstone, Workday, Google Forms and other enterprise systems to manage training logistics and reporting. Successfully launched development programs in Monterrey, redesigned and rebranded key corporate learning materials, and organized face-to-face and virtual training events globally. Contributed to AI-based learning initiatives and created a Global Virtual Trainer Network, providing Train-the-Trainer sessions and guidance on virtual facilitation tools. Recognized for a people-first approach, creativity, and consistent delivery of impactful learning solutions.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Training & Development Professional

Sutherland Global Services
Monterrey
05.2020 - Current
  • Quickly adapted training plans for client needs, starting projects in both Mexico and Colombia.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Monitored participant workflow and behaviors throughout training process based on numbers and skills.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Training Specialist

Global Telesourcing
Monterrey
02.2019 - 04.2020
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
  • Implemented American Language Courses and e-learning programs via different learning suites.

Compliance Specialist

Global Telesourcing
Monterrey
06.2018 - 02.2019
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

Sales Representative

Global Telesourcing
Monterrey
03.2018 - 05.2018
  • Expanded customer base and boosted profit within product line.

Technical Support Specialist

Sitel México, S.A. De C.V.
Monterrey
02.2016 - 11.2017
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Back Office Medical Assistant

Teleperformance México
Monterrey
02.2014 - 06.2015
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.

Learning & Development Specialist

AMS
Monterrey
02.2022 - Current
  • Led onboarding for new hires across the Americas (Mexico, Canada, USA), improving new employee integration and engagement.
  • Drove the launch of development programs at the Monterrey office, enhancing talent growth and learning opportunities.
  • Rebranded PowerPoint decks and designed corporate manuals, improving clarity, branding, and user adoption of key documents.
  • Strategically planned and executed face-to-face events for Monterrey, Cleveland, and Toronto offices, covering communications, promotion, and training delivery, increasing participation and impact.
  • Implemented and optimized learning tools such as Adobe Connect, Cornerstone, and Workday, streamlining training processes and enhancing user experience.
  • Established and managed a Global Virtual Trainer Network, delivering Train-the-Trainer programs and guiding trainers on multiple platforms, ensuring consistent, high-quality global training delivery.

Education

High School Diploma -

Centro De Educación Y Formación Académica - CEDUK
América Del Sur 330, Centro, 64000 Monterrey, N.L.
06.2017 - 06.2019

Skills

Training administration

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Accomplishments

  • Led onboarding for new hires across Mexico, Canada, and the USA, improving new employee integration and engagement.
  • Drove the launch of development programs at the Monterrey office, enhancing talent growth and learning opportunities.
  • Rebranded PowerPoint decks and designed corporate manuals, improving clarity, branding, and user adoption of key documents.
  • Strategically planned and executed face-to-face events for Monterrey, Cleveland, and Toronto offices, increasing participation and training impact.
  • Implemented and optimized learning tools such as Adobe Connect, Cornerstone, Ignite, and Workday, streamlining training processes.
  • Established and managed a Global Virtual Trainer Network, delivering Train-the-Trainer programs and ensuring consistent, high-quality global training delivery.
  • Supervised a team of 8 staff members, providing mentorship, guidance, and performance support.
  • Successfully launched a live training campaign in Colombia, expanding global program reach.
  • Recognized as Employee of the Month for outstanding performance and contributions as a Training Specialist.
  • Honored in a Worldwide Site Meeting for exceptional results, dedication, and impact on global training initiatives.

Timeline

Learning & Development Specialist

AMS
02.2022 - Current

Training & Development Professional

Sutherland Global Services
05.2020 - Current

Training Specialist

Global Telesourcing
02.2019 - 04.2020

Compliance Specialist

Global Telesourcing
06.2018 - 02.2019

Sales Representative

Global Telesourcing
03.2018 - 05.2018

High School Diploma -

Centro De Educación Y Formación Académica - CEDUK
06.2017 - 06.2019

Technical Support Specialist

Sitel México, S.A. De C.V.
02.2016 - 11.2017

Back Office Medical Assistant

Teleperformance México
02.2014 - 06.2015
Alejandro Gonzalez SolanoSenior Global Learning & Development Specialist