Ricardo D. Ramíez García

Responsible for providing dedicated support in Engineering Change issues. Enhance the capabilities of the Engineering Change team to provide the technical and administrative support to all of the Engineering departments.

• Analysis ECN (Engineering Change Notice) documents, Analysis the impact of engineering change
• Communication – Contact window to communicate with customer for any ECN(Engineering Change Notice) related, and ensure engineering change information is communicated consistently and effectively to workcell team members
• Coordinate ECN implementation – Coordinate and drive workcell team members to implement the actions according to checklist and follow up on the estimated effective date and commitment from workcell team members.

• Create and manage shipments (all modes of transport) to ensure ontime delivery for the client.
• Administration of SEO, sales orders creation, deliveries (reverse, intercompany and sales). PTAs creation, shipment follow up and monitoring.
• Creation and management of revenue reports, on time delivery, finidhes goods
• Pricing list updates for sales orders

• Customer service calls focused on problem solving and retention (English and Spanish)
• Billing support for US clients: invoicing adjustments, credit notes and negotiations
• Retention for customers looking to cancel their services and solve their issues to ensure their satisfaction