Microsoft Office
Héctor Adrian Monsivais Rodriguez
Pharmacobiology Chemist Student
Zapopan,JAL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Call center agent
Beliveo Mexico
Zapopan, JAL
03.2020 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained user account data by initiating account access and establishing in database.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Call center agent
Teleperformance
Zapopan, JAL
01.2017 - 01.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Education
Associate of Science - Pharmaceutical Chemistry
Universidad Del Valle De México
02.2019 - Current
Skills
Customer support
Problem-solving skills
Quality assurance
Calm disposition
Sales expertise
Brand representation
English Fluency
Account management
Software
G Suite
Timeline
Call center agent
Beliveo Mexico
03.2020 - 01.2022
Associate of Science - Pharmaceutical Chemistry
Universidad Del Valle De México
02.2019 - Current
Call center agent
Teleperformance
01.2017 - 01.2020