Positive influence and Motivation
Karina Garcia Ponce
Director Of Engineering
Guadalajara,JAL
Summary
Reliable Director of Engineering managing an organization of 300+ engineers, known for taking ownership of dynamic projects to simplify complex business goals into manageable tasks. Creates laser-focused teams united around singular goals. Proficient at leveraging junior personnel know-how and initiative to discover novel methods of engineering to exceed customer and senior leadership expectations.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Director of Engineering
Wizeline
Zapopan, Jalisco
2020.06 - Current
- Set OKRs and KPIs to the Tech Organization of the business unit in order to meet business goals.
- Represented company at industry events in order to increase company visibility and attract talent.
- Took ownership of assigned department-wide projects, presenting regular updates to senior leadership on progress and status.
- Managed resource allocation and utilization for the entire Technology department within the business unit.
- Oversaw assignment of engineering tasks by creating frameworks free of wasteful redundancy and unnecessary dependencies.
- Built strong teams through selective recruitment and post-hire mentorship of junior engineers.
- Developed strong relationships and promoted healthy cross-collaboration in order to meet common goals with key internal stakeholders and peers.
- Adhered to overall company business goals, meeting prescribed completion deadlines on 90% of projects.
Senior Engineering Manager
Wizeline
Zapopan, Jalisco
2017.12 - 2020.06
- Fostered positive and performance-oriented environment by implementing successful reward systems.
- Developed proposals for clients outlining project scope and timeline.
- Reviewed project goals and objectives on monthly basis with project manager and delivery team.
- Supported business objectives by seeking out new customers and networking at key events.
- Oversaw 60+ strong team of engineering personnel.
- Fostered climate of collaboration between project management, delivery manager and team members in order to meet project goals.
- Reduced attrition over 60% within the account promoting and leading engagement activities and fostering a psychological safety environment.
- Trained and developed team of qualified and motivated employees. Proven record of developing managers and technical leaders within the company.
- Helped grow the organization from -300 engineers to over 500+ in 2 years through active participation in hiring efforts and initiatives.
Operations Manager
Amdocs
Zapopal, Jalisco
2016.04 - 2017.12
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- People Manager providing mentoring for career path, handle hiring/ termination process, onboarding, workload distribution, coverage, checkpoint discussions to evaluate performance, PIP.
Operations Manager for Global Sales Application
IBM
El Salto, Jalisco
2013.06 - 2016.04
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Responsible to oversee, facilitate, and manage strategic (financial) application's availability providing technical account management support in the coordination of incident ownership and customer account management on a 24x7x365 following the sun model.
- Accountable to ensure contractual service support requirements are understood and managed.
- Ensure the entire application ́s portfolio is 100% in compliance against the financial, quality and audit standards.
- Collaborate with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
Application Support Technical Lead
Tata Consultency Services
Zapopan, Jalisco
2009.08 - 2013.05
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
- Handled 3+ critical incidents per day until resolution to avoid customer revenue lost or client's impact.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving offshore and onshore handover issues.
- Developed team communications and information for meetings.
- Secured acceptance and approval of team deliverables from clients.
- Coordinated with clients weekly application and system's stability meetings and monthly availability reports and metrics.
- Managed communication with different stakeholders about outstanding application changes to provide proper support.
- Successfully managed service delivery of 9 infrastructure and applications production support projects
- Effectively communicated status reports, risk management and escalations to upper management.
- Performed financial projections to ensure the projects are held within the budget
- Developed training and coaching sessions, onboarding documentations to reduce ramp ups to the project for new members.
Business Analyst Consultant
EST
Zapopan, Jalisco
2006.06 - 2009.07
- Designed infrastructure solutions for public industries with SUN microsystems technologies
- Gathered stakeholder's requirements by
asking probing questions until the real need is surfaced and understood - Facilitated a shared understanding of the business problem, determined the scope of the project and possible solutions.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
Education
Bachelor of Science - Computer Science
Instituto Tecnologico De Ciudad Guzman
Ciudad Guzman, Jalisco, Mexico 2000.08 - 2005.08
Micro-Masters - Organizational Leadership
University of Boston
Boston 2018.02 - 2018.09
Skills
Team Building
Interdisciplinary collaboration
Training and mentoring
Strategic planning
Team Structure Management
Certification
Coaching for teams - Tech de Monterrey
Interests
Emotional Intelligence
Leadership
Forming high performing teams
Diversity and Inclusion
Timeline
Extended Management Team
2021-08
Director of Engineering
Wizeline
2020.06 - Current
Management 3.0
2019-08
Coaching for teams - Tech de Monterrey
2019-03
Micro-Masters - Organizational Leadership
University of Boston
2018.02 - 2018.09
Senior Engineering Manager
Wizeline
2017.12 - 2020.06
ITIL v3
2016-08
Operations Manager
Amdocs
2016.04 - 2017.12
Operations Manager for Global Sales Application
IBM
2013.06 - 2016.04
Application Support Technical Lead
Tata Consultency Services
2009.08 - 2013.05
Java J2EE
2007-04
Business Analyst Consultant
EST
2006.06 - 2009.07
Bachelor of Science - Computer Science
Instituto Tecnologico De Ciudad Guzman
2000.08 - 2005.08