Cycling
MIGUEL ROSALES
LIFE COACH & MARKETING SPECIALIST
VANCOUVER,BC
Summary
Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills.
Currently studying a Professional counseling diploma at Rhodes wellness college, where i had the certification as a life coach through the ICF standards and code of ethics. Applying all the life coaching skills, such as;
- Active listening
- Eye contact
- Mirroring
- Empathy
- I-Thou
- Body language
- Relaxation
- Following.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
PART TIME FRONT DESK SQUAD STAFF
SPIN SOCIETY CO.
VANCOUVER, British Columbia
10.2019 - Current
- Received and processed stock into inventory management system.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with [Management] to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Adhered to social distancing protocols and wore mask or face shield.
- Oversaw daily operations to ensure high levels of productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Used coordination and planning skills to achieve results according to schedule.
MARKETING SPECIALIST
FASHION COSMETICS
MEXICO CITY, MEXICO
06.2014 - 12.2018
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Partnered with graphics team to prepare, design, implement and measure success of campaigns.
- Verified single message output by monitoring external branding initiatives.
- Identified appropriate marketing channels and target customers for campaigns.
- Used [Hubspot, Facebook & Instagram Ads] to create and provide marketing materials and production timelines for clients.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Tracked key metrics and developed spreadsheets and data models.
- Analyzed data from previous and current marketing campaigns to improve future results.
- Created digital media kits for high profile projects.
- Managed company standards for all marketing collateral and oversaw consistent application.
Education
Bachelor of Arts - Communications
IBEROAMERICANA COLLEGE
MEXICO CITY 08.2018 - 12.2018
DIGITAL MARKETING DIPLOMA - DIGITAL MARKETING
RED ACADEMY
VANCOUVER BRITISH COLUMBIA 10.2019 - 04.2020
PROFESSIONAL COUNSELLING DIPLOMA - COUNSELLING & WELLNESS
RHODES COLLEGE WELLNESS
VANCOUVER BRITISH COLUMBIA 10.2021 - Current
Skills
Front desk experience
Front desk operations
Front desk assistance
Front desk management
Parts sales
Staff orientation
Google Slides
Digital media
Marketing strategies
SEO
Data analytics
Project management
Graphic design
Digital marketing
Social media tools
Marketing programs
Adobe Creative Suite
CRM
SEM trend knowledge
Keyword optimization
Strategic planning
Ad development
Redirect monitoring
Critical Thinking
Written Communication
Training and Development
Teamwork and Collaboration
Active Listening
Counseling and life coaching
Project development and life cycle
Basic life support understanding
Coaching and mentoring initiatives
Life skills counseling
Certification
Licensed Indoor Cycling Instructor 2021
Interests
Wellness
Travel
Timeline
PROFESSIONAL COUNSELLING DIPLOMA - COUNSELLING & WELLNESS
RHODES COLLEGE WELLNESS
10.2021 - Current
PART TIME FRONT DESK SQUAD STAFF
SPIN SOCIETY CO.
10.2019 - Current
DIGITAL MARKETING DIPLOMA - DIGITAL MARKETING
RED ACADEMY
10.2019 - 04.2020
Bachelor of Arts - Communications
IBEROAMERICANA COLLEGE
08.2018 - 12.2018
MARKETING SPECIALIST
FASHION COSMETICS
06.2014 - 12.2018