Ivon Perez Calzada
Business Adminitrator
Cuautitlan Izcalli,MEX
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Supervisor
Estafeta SOLOG
Mexico, Mexico
01.2016 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Tracked and prepared quarterly reports of sales, inventory, W2W, audits,.
- Customer service 24/7 around Mexico, LATAM and USA.
- Order processing, on-time delivery, reverse logistics.
Education
MBA - Business Administration And Management
ITACA
Mexico 01.2018 - 08.2021
Skills
Negotiation
Staff Management
Team Building
Inventory oversight
Business planning
Customer Service
Sales and marketing
Contract Management
Adaptability
Six Sigma techniques
Empathy
Persuasion
Resiliense
Timeline
MBA - Business Administration And Management
ITACA
01.2018 - 08.2021
Supervisor
Estafeta SOLOG
01.2016 - Current