Heryger Salas Cuevas
Monterrey
Summary
Experienced professional with a strong background in leading customer service-focused departments. Thrives in a collaborative team environment and driven by achieving results and customer satisfaction. Known for taking on responsibilities and making confident decisions. Currently seeking an opportunity to leverage skills and contribute value to a company.
Overview
15
15
years of professional experience
Work History
Corporate Staff
Hi! Intercity Group
05.2023 - Current
- Hi! Fundidora Hotel Manager
Reservations Manager
Radisson Hotel
10.2018 - 05.2023
- Sales Manager
- Sales Executive
- Front Desk Manager
- Front Desk Agent
Front Desk Agent
Krystal Beach Hotel
02.2017 - 08.2018
Asistant Director
Hipócrates University
09.2015 - 02.2017
Front Desk Agent
Fiesta Americana Hotel
01.2011 - 06.2013
- Concierge internships
- Cashier
Housekeepping Internship
Quinta Real Hotel
01.2010 - 03.2010
Education
M.D. - Education Administration
Americana University
Acapulco De Juárez, Guerrero, Mexico12-2020
Bachelor of Hospitality And Tourism Management -
Americana University
Acapulco De Juárez, Guerrero, Mexico08-2011
Skills
- Service vocation
- Staff training and development
- Customer satisfaction
- Guest services
- Quick learner
- Cleaning and organization
- Problem-solving skills
- Strong teamwork
- Creative direction
- Account reconciliation
- Complex Problem-solving
- Listening skills
Timeline
Corporate Staff
Hi! Intercity Group
05.2023 - Current
Reservations Manager
Radisson Hotel
10.2018 - 05.2023
Front Desk Agent
Krystal Beach Hotel
02.2017 - 08.2018
Asistant Director
Hipócrates University
09.2015 - 02.2017
Front Desk Agent
Fiesta Americana Hotel
01.2011 - 06.2013
Housekeepping Internship
Quinta Real Hotel
01.2010 - 03.2010
M.D. - Education Administration
Americana University
Bachelor of Hospitality And Tourism Management -
Americana University
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