Nischay Yadav

Managed a team of 6 in house employees along with 21 outsourced team members(One Point One Solutions)

• Maintaining 100% compliance with PCI-DSS and card network rules.Manage departmental/Vendor(One point One Solutions/Astute/Kenstone) costs effectively and reducing the chargeback loss by 6Cr per quater.
• Streamlined the operations with our third party vendor chargebacks team to ensure the financial losses are minimized to less than 1%.
• Efficiently recovered Approx INR 50 lacs from Delinquent merchants for the quarter in the Merchant recovery pilot batch .
• Coordinated with product team and built various automation to achieve the business goals.
• Identify accounts that require further action (e.g., legal action or account write-offs)

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• Team Leadership: Oversaw a team of 24 employees and across 2 teams namely Chargebacks and Recoveries.Constituted a new three-person recovery team to reclaim any losses incurred as a result of chargebacks.
• Business Goals and SLAs : Established OKR'S,SOP'S and roadmaps which resulted in streamlining the process henceforth improving efficiency and overall reduction in Average resolution TAT from 11 to 5 days across all POD's.
• Projects and Impact:Reduced the time required for the chargeback final resolution status to one month and cleared 9,000 chargeback cases totalling INR 1.3 Cr in pending chargebacks for the fiscal years 2022–2023.Month after month, the dispute dashboard adoption rate increased from 60% to 100%, and ensured no deviations henceforth.
• Recruitment and Development: Interviewed, hired, trained approximately 30-40 team members, SMEs .Promoted, mentored, and recognised team members to foster their growth.

• Team Leadership Handling a team of 20 members. Successfully taking up project to curb the fraud and misuse happening in the business
• Efficient Operations Oversight:Brought down overall Pan India fraud percentage from 5% to below 1%. Helped the company in saving a total of 20,00,000/- per month due to reduction in fraud percent.Monitor and analyze financial transactions to identify potential fraud.
• Collaborating with the Analyst to understand the dynamic pattern/trend in frauds. Creating rules and instructions for automation/bot to curb frauds
• Performance Metrics and Targets:Main performance indicators, such as FRT and RT, were monitored and enhanced. Additionally, targets for schedule compliance, quality, attendance, attrition, and shrinkage were held accountable for, ultimately leading to operational excellence.

• Communicating with customers and merchants: Gathering information and resolving disputes by communicating effectively with both customers and merchants.
• Regularly review accounts receivable reports to identify overdue invoices and accounts that require follow-up.
• Work with customers to establish suitable payment terms and arrangements, including payment plans if necessary.
• Contact customers through phone, email, or written communication to remind them of outstanding payments and resolve any billing issues.
• Discuss payment arrangements and establish feasible payment plans with clients, ensuring payment deadlines are met.

• Review and process medical claims for accuracy and completenessVerify patient insurance coverage and eligibility
• Follow up with insurance companies and patients to ensure timely payment of claims. Resolve billing discrepancies and denials
• Work with medical providers to ensure accurate and complete documentation of services provided. Maintain accurate records of all billing activities