Hi, I’m
Brenda Ali Cruz
Mérida
Summary
Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I'm currently looking for a second job, preferably during the evening/night.
Overview
3
years of professional experience
1
year of post-secondary education
Work History
ExploricaMérida, Yucatán
Accounts Payable Reconciliation Specialist
08.2024 - Current
Job overview
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
- Developed custom reports for management review, highlighting significant findings from the reconciliation process.
- Collaborated with cross-functional teams to resolve complex account imbalances, ensuring accurate financial reporting.
ConcentrixMérida
Operations Supervisor
12.2021 - 06.2024
Job overview
- Organized spaces, materials and catering support for internal and client-focused meetings
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Organized meetings for results presentations
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Analyzed department metrics and performance and reported findings to management
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Worked with senior management to initiate new projects and assist in various processes.
- Completed weekly payroll for 15 employees
ConcentrixMérida
Bilingual Advisor
08.2021 - 12.2021
Job overview
- Offered advice and assistance to 3 customers via chat at all time, paying attention to special needs or wants
- Answered constant flow of customer calls, emails and messages with minimal wait times
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Exhibited high energy and professionalism when dealing with clients and staff
Education
Escuela Bancaria Y ComercialMérida, Yucatán
BS in Banking and finances
08.2021 - 03.2022
Skills
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Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Accounts Payable Reconciliation Specialist
Explorica
08.2024 - Current
Operations Supervisor
Concentrix
12.2021 - 06.2024
Escuela Bancaria Y Comercial
BS in Banking and finances
08.2021 - 03.2022
Bilingual Advisor
Concentrix
08.2021 - 12.2021
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