Jesus Mario Estrada Núñez
Architect
Monterrey,NLE
Summary
I`ve worked for over 15 years in different areas leaving me an integral profile to look for company's in which I can add value through my experience. I believe that the excellence is on details and serving from the heart. I enjoy team work and promote professional growing. If you want to make my day then lets talk about what do you enjoy the most and how do you manage your life to stay there. I love company cultures and how people make them part of them; Im still having my first company values as part of my life one of them " I say what I do, I do what I say " Cosmos / Integrity.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Facilities Leader
IOS OFFICES
San Pedro, Garza García. , Nuevo León.
01.2018 - Current
- Responsible fot the vendors and budgets of Facilities.
- Improved operations through consistent hard work and dedication in 32 sites.
- Head of the Health and Safety Program during COVID19 / Protocols.
- Leader of Smart Contact Center department improving the percentage of handled calls from 93% to 98%
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed on-site evaluations, internal audits and customer surveys.
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Designer & Home Consultant
IHO Espacios / CIENTO ONCE
San Pedro, Garza García., Nuevo León.
01.2015 - 01.2018
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Planned project concepts by researching and studying information.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed orders and organized product deliveries to meet customer timetables.
Facilities and Premises Intern
Telepefromance Nearshore North
San Pedro, Garza García., Nuevo León.
08.2012 - 12.2015
- Support for the Project Management of LATAM
- Responsible for the Regional Budget
- Responsible for the Regional CAPEX Purchase
- Interior Design
- Cleaning and Maintenance follow up
Talent and Learning Effectiveness Intern
Hispanic Teleservices
San Pedro, Garza García., Nuevo León.
07.2008 - 08.2012
- -Responsible for the human capital development
- -Responsible for identifying the internal talent and promote it
- -Responsible for improving the business projects
- -Responsible for the internal career path
- -Budget Management
- -Internal Instructor awards annual event
Recruitment Intern
Hispanic Teleservices
San Pedro, Garza García., Nuevo León.
01.2007 - 07.2008
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
Education
Bachelor of Arts - Architecture
Tecnológico De Monterrey.
Campus Monterrey. 01.2007 - 12.2014
Skills
Organizational leadership
Problem-Solving
Microsoft Excel
Effective communication
Timeline
Facilities Leader
IOS OFFICES
01.2018 - Current
Designer & Home Consultant
IHO Espacios / CIENTO ONCE
01.2015 - 01.2018
Facilities and Premises Intern
Telepefromance Nearshore North
08.2012 - 12.2015
Talent and Learning Effectiveness Intern
Hispanic Teleservices
07.2008 - 08.2012
Recruitment Intern
Hispanic Teleservices
01.2007 - 07.2008
Bachelor of Arts - Architecture
Tecnológico De Monterrey.
01.2007 - 12.2014