Michelle Pecina

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Responded to customer requests for products, services and company information.
• Received multiple positive reviews acknowledging dedication to excellent customer service.

• Knowing delivery routes and maintain contact with drivers throughout the day.
• Collaborate with management to modify daily routes to accommodate the needs of customers and driver.
• Act as a communication liaison and answer incoming phone call from drivers on the road 24/7.
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with the inconvenience on the road.
• Monitor any sudden route changes or road construction issues and work with drivers to establish
new routes.

• Handling of checks and private bank accounts of the company.

• Knowledge of guest service
• Knowledge of retail business fundamentals including department sales, inventory , and pricing.
• Experience setting and planning departments monthly
• Knowledge of the competition
• Experience managing a team of hourly team members
• Creating business specific strategies and goals

• Customer service
• Make sales through effective communication with customers.
• Maintain a clean customer-friendly environment.
• Perform cashier duties
• Perform all regular cleaning activities
• Forecast, order and stock merchandise
• Check in merchandise deliveries from vendors
• Problem solving.