Vianney Morales
Mexicali
Summary
Focused Sales Manager offering over 10 years of customer service experience and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Motivated to learn and dedicated to cultivating efficient environments for top service.
Overview
12
12
years of professional experience
Work History
Sales Manager
The Spanish Group LLC
Irvine, California (Remote)
06.2018 - 11.2023
- Managed pipeline of all high value leads. Distributed leads among the sales team and created daily reports. Offered constant training, monitored calls to make sure agents adhered to protocol and provided feedback.
- Prepared Non Disclosure Agreements, contracts and proposals for new clients. Billing related tasks like opening accounts, tracking clients on net 30, outstanding balances, invoicing, W9 forms, wire transfer instructions, among others.
- Maintained and managed key accounts with strategic planning resulting in increased customer loyalty and repeat business. Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs. Assessed and approved discounts based on client's budget.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Managed email inbox and inbound calls with client's inquiries, complaints or special requests. Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed Yelp pages, Google reviews, Shopper Approved.
- Increased sales revenue by developing and implementing effective sales strategies. Monitored a business development outbound campaign for new resellers.
- Led a successful team by providing motivational coaching and performance-based incentives. Created email templates for follow ups, past clients and reseller programs for the sales team.
Enrollment Specialist
Onestar Solutions
San Diego (Remote)
06.2017 - 12.2018
- As an enrollment specialist, I provided live demonstrations of our app for home service professionals that were interested in learning about our software.
- Enrolled customers who were ready to begin with HouseCall Pro and introduced them to their customer success manager.
- Scheduled training sessions with enrolled customers.
- Assisted the customer success team with Spanish speakers.
- Translation of webinar training sessions from English to Spanish and written documents.
- Business development partnerships.
Translator
Freelance
01.2016 - 05.2017
- General freelance online translation projects from the English and Spanish language pair.
- Translation of documents, video captioning and voice over projects.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Interpreter
Language Line Solutions
01.2012 - 12.2015
- Provided oral interpretations for clients, successfully maintaining pace with native speakers to deliver real-time comprehension. Received live conference calls and interpreted simultaneously in English-Spanish language pair.
- Maintained message content, tone, and emotion as closely as possible.
- Study vocabulary in specific industries such as medical, legal, insurance, etc. Calls included: 911, Health & Human Services, CPS, private insurance companies, hospitals, among many others.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Education
Bachelor of Science - Physical Therapy
Universidad Del Valle De México (UVM)
Mexicali, Baja California05.2015
Skills
- Sales operation
- CRM- knowledge of Salesforce, Insightly, Agile, Close, Calendly, Bitrix, HubSpot
- MS Office Suite
- New Business Development
- Account management
- Goals and performance
- Relationship Building
- Verbal and written communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Manager
The Spanish Group LLC
06.2018 - 11.2023
Enrollment Specialist
Onestar Solutions
06.2017 - 12.2018
Translator
Freelance
01.2016 - 05.2017
Interpreter
Language Line Solutions
01.2012 - 12.2015
Bachelor of Science - Physical Therapy
Universidad Del Valle De México (UVM)