Andrea Bermejo
Staffing Operations Expert
Mexico City,CMX
Summary
+10 years experienced psychology in Human Resources areas such as; Onboarding, Staffing process, Interviews, Benefits and Compensations, Salaries, Talent, etc. Focused in providing an extraordinary customer service, based on the policies and procedures of the company.
Analytical, creative and detailed oriented, focused on simplification of process that add value, passionate for working in International environments and promoting values and behaviors that deliver in a happy & safe working place.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Staffing Operations Expert (US)
Novartis
Mexico
02.2019 - Current
- Served as the first point of contact for Talent acquisition, and PO&BP to create and deliver Offer Letters for Internal and External candidates, based on policies and procedures applicable according to band level and employment type.
- Responsible for the entire on-boarding life cycle for candidates from the Offer Letter creation, data entry in HR Core, i9 process, work space, ensuring the process is completed until the first paycheck, by using internal platforms such as Snow, HR Core, Equifax, Refs, Docusign.
- Communication and partnership with key stakeholders, identifying client concerns and develop resolutions that add value to all teams involved in New Hiring process.
- Leading massive hiring projects for Sales force and Internal promotions.
- Collaborating with transition projects such as Global View for new payroll integration and transfer of Data Entry Process to NGSC in India.
- Strong sense of urgency, attention to detail, analysis, simplification of process, curios and unbossed, demonstrating an excellent customer service, achieving P&O goals and promoting Novartis Values and Behaviors among my team.
HR WFA Specialist Americas
Novartis
Mexico
07.2017 - 02.2022
- Served as the first point of contact for Staffing operations, P&OBP and HR Community for Americas (Canada, US, Latam and CAC) in terms of Hirings and Terminations.
- Expertise for Onboarding process in Mexico. Preparing documentation, coordinating Welcome days delivering a full training and knowledge in areas such as, benefits, compensations, insurance, saving fonds, pension plan, etc.
- Entering Hiring and Terminations data in HR Core, by completing an internal audit and ensuring all cases are resolved based on compliance, policies, and procedures per defined SLA´s
- Improvement of the filling process for Mexico according to Legal Mexican Law and internal compliance.
- Implement a new process for Sandoz sales force to minimize the risk in compliance for New Hires who worked outside Mexico City
Human Resources Assistant
Canadian Embassy
Mexico City
09.2014 - 07.2017
- In charged of the full administration for staffing and recruitment process. Completing activities as: job poster publications, CV screening, interviews, references, offer letter creation and onboarding
- Understanding management needs for staffing process.
- Providing expert advice and coaching to employees and management regarding Human Resources policies and procedures, Mexican and Canadian labor law, benefits, compensations and performance review.
- Improved and organized the Onboarding process, worked closely with other key teams to ensure all tools, trainings, and access were delivered appropriately for our new joiner.
- Other administrative duties; employment letters, organization for training and employees, awards events, official documents for the Ambassador.
Payroll and Benefit Assistant
Canadian Embassy
12.2013 - 09.2014
- Processed the benefits and compensations, vacations, Christmas bonus, annual salary increment, overtime payment.
- Lead and Implement a new system to calculate the Overtime payment due, reducing the processing time and accuracy for payroll calculation.
- Providing training and client services to the employees.
- Expert in subjects such as Private insurance, life insurance, IMSS, saving funds, pension plan, serving as a reliable PoC for employees and stakeholders.
- Administrate the Performance Management program to ensure all employees received feedback, create a career path and set up objectives.
Immigration Assistant
Canadian Embassy
07.2013 - 12.2013
- Contributed to maintaining visa application processing client service standards.
- Efficiently opened, classified, attached, distributed, and tracked all of the incoming and outgoing immigration correspondence.
- Entering Visa information into internal systems.
- Provided customer service at the front desk.
- Follow up with special and urgent cases regarding Visa application.
HR Operations Leader (Telent, Salary and Comp)
Wal-Mart
Mexico
01.2012 - 06.2013
- Analysis and selection of internal candidates based on a Talent program.
- Assessed and applied psychometric test to help identify the qualified candidate for a position.
- Promote and support company policies, procedures, values and organizational culture.
- Provide training to HR Leads from diverse stores among full Mexican republic. (Aprox 260 stores)
- Administrate and guarantee the correct payment of salaries and compensations, according to a salary scale and budget of each store.
- Running macros, created database and auditing that the information entered in PeopleSoft was correct.
Customer Service Supervisor
GMAC Mortgage Company
Mexico
01.2007 - 01.2012
- Supervised and ensured quality to provide and exceptional customer service to GMAC Mortgage Company for US.
- Provided accurate and appropriate information in response to customer inquiries related to their Mortgage; payment, interest, escrow accounts and insurance.
- Developed effective relationships with my team members through clear communication reaching monthly goals expectations.
Education
Bachelor of Arts - Psychology
Universidad Del Valle De Mexico
Lomas Verdes 08.2007 - 12.2011
J.D. - Expert in Legal Psychology
INADEJ
CDMX 09.2016 - 07.2017
Skills
HR policies
Timeline
Staffing Operations Expert (US)
Novartis
02.2019 - Current
HR WFA Specialist Americas
Novartis
07.2017 - 02.2022
J.D. - Expert in Legal Psychology
INADEJ
09.2016 - 07.2017
Human Resources Assistant
Canadian Embassy
09.2014 - 07.2017
Payroll and Benefit Assistant
Canadian Embassy
12.2013 - 09.2014
Immigration Assistant
Canadian Embassy
07.2013 - 12.2013
HR Operations Leader (Telent, Salary and Comp)
Wal-Mart
01.2012 - 06.2013
Bachelor of Arts - Psychology
Universidad Del Valle De Mexico
08.2007 - 12.2011
Customer Service Supervisor
GMAC Mortgage Company
01.2007 - 01.2012
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