ANA CARMINA ROMERO MIRANDA
Project Management Specialist & Customer Success
Ciudad de México
Summary
Organized and detail-focused professional with extensive experience in department coordination within fast-paced, people-centric environments. Delivers operational efficiency through effective collaboration and adaptability to changing requirements. Strong communicator and leader, committed to driving results and enhancing team performance.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Customer Service Representative
Integon
01.2023 - 01.2025
- Resolved customer service issues through structured problem analysis and clear communication.
- Strengthened communication, documentation, and issue-resolution skills.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Maintained accurate records while handling sensitive customer information.
Bar Manager / Training & Onboarding Coordinator
Cervecería Insurgente
01.2018 - 01.2023
- Supported end-to-end hiring activities, including screening candidates and scheduling interviews.
- Owned onboarding processes for new hires, ensuring documentation, training plans, and operational readiness.
- Designed and authored a comprehensive onboarding and training manual used to standardize new hire training.
- Delivered hands-on training sessions and acted as primary point of contact for new employees.
- Oversaw staff scheduling, performance follow-ups, and daily operations for a team of 15+ employees.
- Managed operational reports, compliance requirements, and inventory documentation.
- Collaborated with leadership to improve processes and employee retention.
English Tutor
Private
01.2012 - 01.2023
- Developed structured learning programs to enhance student engagement and understanding.
- Created instructional materials and monitored student progress to inform targeted support.
- Developed personalized lesson plans tailored to individual student needs.
- Enhanced written communication and instructional design skills to improve instructional effectiveness.
Sales Department Coordinator
Cuchara Diseño
01.2025 - 2025
- Designed and implemented a CRM system to track leads, opportunities, and client interactions.
- Developed and executed quarterly sales plans aligned with business objectives.
- Conducted one-on-one meetings with potential clients to assess needs and present solutions.
- Managed follow-ups and relationship tracking to support sales pipeline growth.
- Created structured reports to support forecasting and leadership decision-making.
Education
Nanotechnology Engineering - Nano Engineering
Instituto Tecnológico De Tijuana
Tijuana, Baja California01-2027
Technical High School Degree - Electronics
Preparatoria Federal Lázaro Cárdenas
Tijuana, Baja California01-2012
Skills
CRM management
Calendar coordination
Document control
Onboarding and training
Training documentation
Quarterly planning
Cross-team communication
Workload prioritization
Work under pressure
Problem-solving
Analytical skills
Team leadership
Confidential handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Department Coordinator
Cuchara Diseño
01.2025 - 2025
Customer Service Representative
Integon
01.2023 - 01.2025
Bar Manager / Training & Onboarding Coordinator
Cervecería Insurgente
01.2018 - 01.2023
English Tutor
Private
01.2012 - 01.2023
Nanotechnology Engineering - Nano Engineering
Instituto Tecnológico De Tijuana
Technical High School Degree - Electronics
Preparatoria Federal Lázaro Cárdenas