Victor Garza
McAllen, Texas,TX
Summary
Dynamic professional with a proven track record in customer relationship management and technical support, honed across roles at Liberty and T-Mobile. Skilled in data entry and bilingual communication, consistently achieving high customer satisfaction ratings. Collaborative team player adept at resolving complex customer complaints, enhancing operational efficiency, and contributing to positive outcomes.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Liberty
01.2024 - 07.2024
- Take incoming calls regarding account information.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Completed and updated residential and commercial utility records for 8 district customers.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
Call Center Sales Representative
T-Mobile
01.2022 - 02.2023
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Assist customers with their accounts, process payments, arrange payment plans and troubleshoot devices to the best of our capability’s before getting a technician involved.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Call Center Representative
Spectrum
02.2021 - 10.2021
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
- Responded to customer calls and emails to answer questions about products and services.
Medical Assistant
Dr Samuel Garcia
08.2019 - 12.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed venipunctures in order to run lab tests as well as UA samples
Call Center Representative
Ticketmaster
01.2018 - 06.2018
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Researched and resolved customer ticketing issues to promote satisfaction through incoming calls.
- Responded to customer phone call inquiries related to services or accommodations and promptly addressed issues or complaints.
Call Center Representative
Xbox
07.2016 - 11.2017
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Responded to customer calls to answer questions about products and services.
Construction Supervisor
RAC Construction
10.2015 - 05.2016
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Supervised field crews to maximize quality and work efficiency.
Teller
Texas Money Exchange
02.2015 - 10.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Lock away currency. Coins, cash, and checks in safes at end of day.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
M.A - Medicine (Pre-Medicine)
STVT
McAllen Texas11.2019
High School Diploma -
Memorial High School
McAllen Texas05.2015
Skills
- Data Entry
- Technical Support
- Complaint resolution
- Customer Relationship Management
- Clear Communicator
- Bilingual (English/Spanish)
- Highly Collaborative
References
-Samantha Rodriguez - Liberty Project Manager. (956)569-1520
-Alfonso Trevino - T-Mobile Supervisor (2022). (956)533-6499
-Dr Samuel Garcia. (956)686-6050
Timeline
Call Center Representative
Liberty
01.2024 - 07.2024
Call Center Sales Representative
T-Mobile
01.2022 - 02.2023
Call Center Representative
Spectrum
02.2021 - 10.2021
Medical Assistant
Dr Samuel Garcia
08.2019 - 12.2020
Call Center Representative
Ticketmaster
01.2018 - 06.2018
Call Center Representative
Xbox
07.2016 - 11.2017
Construction Supervisor
RAC Construction
10.2015 - 05.2016
Teller
Texas Money Exchange
02.2015 - 10.2015
M.A - Medicine (Pre-Medicine)
STVT
High School Diploma -
Memorial High School
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