Senior Manager, Managed Services & Service Operations.
A managed services leader with a strong background in directing customer experience and success, driving satisfaction and loyalty in B2B and B2C environments. My approach is based on the strategic leadership of customer service and technical support teams, with a commitment to delivering results and optimizing operational efficiency. My specialty lies in leading new product introduction. I have successfully managed global regulatory compliance for mobile devices, electronic equipment, and HVAC systems. This is achieved through close collaboration with local agencies and the creation of strategies that streamline market launches, strengthening the company's competitive position in domestic and international markets