Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Aaron Diaz De Leon Cadena

Juarez, Chih.

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Planning Supervisor

Likom de Mexico S.A de C.V.
05.2021 - Current
  • Worked closely with project managers to create project work scopes and schedules.
  • Verified overall customer plans to achieve sales and operations objectives.
  • Created new methodologies to improve planning process and results.
  • Oversaw inventory replenishment strategies and processes for programs.
  • Checked and controlled inventory levels to identify risks and opportunities.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Assessed and forecasted brand sales projections.
  • Generated and analyzed POS reports to review sales by location and time for future planning.
  • Planned resources, conducted costing activities and managed bid and proposal phases.
  • Monitored activities for adherence to vital milestones and deliverables.
  • Devised sales plans and inventory plans for customers by product.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.

Shipping Supervisor

Likom de Mexico S.A. de C.V.
03.2020 - 05.2021
  • Supervised shipping team of 6 employees.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inspected loading operations for improvements in efficiency and safety.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted training programs with employees to promote familiarity with company products and applications.
  • Worked with sales managers to drive and monitor sales prospecting.
  • Developed technical case studies, customer success stories and product data resources.
  • Held responsibility for both profits and losses of business.

Warehouse Clerk

Likom de Mexico S.A. de C.V.
03.2019 - 03.2020
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Improved efficiency with quick and accurate loading of boxes.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Store Team Member

PRECOR Papelerias
09.2018 - 03.2019
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Prepared materials for following shift.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Completed routine store inventories.
  • Walked around facility frequently to check activities.
  • Submitted orders for new inventory.

Store Team Member

Liverpool
06.2016 - 09.2016
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
  • Handled customer complaints and issues politely and professionally.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.

Store Supervisor

COMEX
03.2015 - 04.2016
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Answered product questions and assisted customers in selection and checkout.

Customer Service Assistant

Hagalo
08.2013 - 03.2015
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Described products to customers and how best to care for merchandise.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Education

No Degree - Logistics And Transportation Engineer

Universidad Tecnologica De Ciudad Juarez
Ciudad Juarez, Chihuahua, Mexico

Skills

  • Corrective Action Plans
  • Workflow Planning
  • Employee Performance Reviews
  • Production Forecasts
  • Conflict Resolution
  • Operational Planning
  • Customer Satisfaction
  • Operational Efficiency

Languages

English
Advanced (C1)

Timeline

Planning Supervisor

Likom de Mexico S.A de C.V.
05.2021 - Current

Shipping Supervisor

Likom de Mexico S.A. de C.V.
03.2020 - 05.2021

Warehouse Clerk

Likom de Mexico S.A. de C.V.
03.2019 - 03.2020

Store Team Member

PRECOR Papelerias
09.2018 - 03.2019

Store Team Member

Liverpool
06.2016 - 09.2016

Store Supervisor

COMEX
03.2015 - 04.2016

Customer Service Assistant

Hagalo
08.2013 - 03.2015

No Degree - Logistics And Transportation Engineer

Universidad Tecnologica De Ciudad Juarez

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Aaron Diaz De Leon Cadena