Aaron Santos Vargas
Coyoacan
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Solutions Specialist
Hewlett-Packard Enterprise
Mexico City
09.2020 - Current
- Remote technical support to Storage products and solutions, such as 3PAR, Primera, Alletra, StoreOnce, StoreVirtual, Tape Libraries, Nimble, Converged solutions, SImplivity, VSA.
- Became an expert in the are reaching the C1 level.
- Working with different OS, such as Windows, VMware, Unix, Linux, RedHat.
- Direct communication with customers and channel partners, having the option to sale them new solutions through the OneLead iniciative. This includes new equipment, contracts, hardware and software and networking, focusing in the Storage perspective.
- Determined customer needs to provide products and services appealing to larger market.
- Coordinated and managed various programs or projects to achieve established objectives.
- Managed and resolved incidents according to service agreements.
- Provided technical support for customers in resolving complex issues.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented strategies to take advantage of new opportunities.
BILINGUAL TECHNICAL CUSTOMER REPRESENTATIVE
Soluciones Avanzadas En Electrónica, S.A. De C.V.
Mexico City
03.2020 - 09.2020
- Bilingual assistance (telephone, chat and email) to corporative and government customers, such as Telcel, AT&T, Axtel, Banamex, Telefonica Movistar, Coca-Cola and many others.
- On-site Engineering coordination
- Escalations and elevations with next support level
- Maintenance and configuration of new equipment.
- High knowledge of servers and storages such as: HPE Proliant, HPE 3PAR, HPE Synergy, HPE SuperDome, StoreOnce, IBM Sun Server, Switches Aruba, SAN Switches, All-in-one. (Completing different courses and certifications).
- Knowledge of operating systems like Windows Server, VMware, RedHat.
- With direct communication to customers and partners, I had the opportunity to improve their solutions and equipments or sell them new ones.
Branch Sub-manager
Blockbuster
Mexico City
09.2013 - 10.2015
- To represent the manager during his absence, having control with the general Management of the progress of the areas (Logistics, production)
- Cash flow administration
- Cash deposits.
- Exceed the goals requested by the corporative.
- Ensure compliance with the rules and policies of the company.
- Control the proper use of the company's resources (assets, infrastructure, production and others).
- Monitor compliance with general procedures.
- Monitor of the performance reports of each area (Sales, Locations, and Operations).
Education
English As Second Language For Computing Students - Technology Education
Trent University
Peterborough, ON, Canada12-2017
Bachelor of Technology - Engineering Technology
Universidad Politécnica Metropolitana De Hidalgo
Hidalgo, Mexico08-2017
Skills
- Customer Relations
- Root Cause Analysis
- Resource Allocation
- Sales Tracking
- Management Collaboration
- Project Planning
- Sales Reporting
- Multitasking
- Analytical Thinking
- Goal Setting
- Excellent Communication
- Team Collaboration
- Relationship Building
- Attention to Detail
- Professionalism
- Sales Planning
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- ITEP C1 English Certificate
- HPE 3PAR Hardware foundation course
- HPE Nimble Solutions course
- Residence at IBM learning about the cloud service along with the creation of servers.
References
References available upon request.
Timeline
Technical Solutions Specialist
Hewlett-Packard Enterprise
09.2020 - Current
BILINGUAL TECHNICAL CUSTOMER REPRESENTATIVE
Soluciones Avanzadas En Electrónica, S.A. De C.V.
03.2020 - 09.2020
Branch Sub-manager
Blockbuster
09.2013 - 10.2015
English As Second Language For Computing Students - Technology Education
Trent University
Bachelor of Technology - Engineering Technology
Universidad Politécnica Metropolitana De Hidalgo
Similar Profiles
Diana CothamDiana Cotham
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Meaghan Randle-HanksMeaghan Randle-Hanks
User Experience & Change Management Lead at Hewlett Packard EnterpriseUser Experience & Change Management Lead at Hewlett Packard Enterprise
Abdulla TS PMPAbdulla TS PMP
Project Lead/Scrum Master at Hewlett Packard EnterpriseProject Lead/Scrum Master at Hewlett Packard Enterprise
Danela Michelle S. BorjaDanela Michelle S. Borja
Technology Consultant - HP PPMC SME at Hewlett Packard EnterpriseTechnology Consultant - HP PPMC SME at Hewlett Packard Enterprise
Juan de dios Vasquez MoyaJuan de dios Vasquez Moya
Director of Accounting and Finance at Aerotransportes Mas de Carga, S.A. de C.V.Director of Accounting and Finance at Aerotransportes Mas de Carga, S.A. de C.V.