Aaron Villarreal
Brownsville ,TX
Summary
Dynamic professional with a proven track record at AAA Cooper Transportation, excelling in lead qualification and team productivity. Skilled in performance tracking and customer service, I enhanced conversion rates and streamlined processes, driving significant improvements in operational efficiency. Certified forklift driver with a keen attention to detail in shipping and receiving.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Outbound Lead
AAA Cooper Transportation
06.2014 - Current
- Increased conversion rates through effective lead qualification techniques and prioritization methods.
- Enhanced team productivity by implementing efficient outbound strategies and streamlining processes.
- Created comprehensive reports detailing departmental successes and challenges while presenting strategic action plans for improvement during quarterly business reviews.
- Managed a high volume of outbound shipments, effectively addressing customer inquiries and resolving issues.
Clerk
AAA Cooper Transportation
06.2014 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
Education
GED -
Gary Job Corps Center
San Marcos TX. 08.1992 - 11.1994
CDL -
A+ Academy
San Benito TX. 09.2024 - 05.2025
Skills
- Objection handling
- Performance tracking
- Teamwork and cooperation
- Time management
- Attention to detail
- Package handling
- Warehouse safety
- Warehousing operations
- Shipping and receiving
- Certified forklift driver
- Forklift operation
- Warehouse software systems
- Inspection and quality control
- Hazardous materials handling
- Load planning
- Microsoft Office Suite
- Shipping documentation
- Teamwork
- Customer service
- Dispatching
Languages
Spanish
Advanced (C1)
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
CDL -
A+ Academy
09.2024 - 05.2025
Outbound Lead
AAA Cooper Transportation
06.2014 - Current
Clerk
AAA Cooper Transportation
06.2014 - Current
GED -
Gary Job Corps Center
08.1992 - 11.1994
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