Abel Ernesto Fernandez Perez
Benito Juarez
Work Preference
Summary
Accomplished Sales Manager with over 10 years of experience in developing and maximizing tour-oriented sales. Proven ability to build and retain accounts through exceptional support and attentive service, fostering long-term client relationships. Expertise in innovative marketing strategies, product promotion, and merchandising that drive significant market penetration. A successful track record in expanding network connections through persuasive brand imaging enhances overall business growth and visibility.
Overview
10
10
years of professional experience
Work History
Sales manager & Co-owner
Classic Cars in Cuba tours and rentals
01.2015 - Current
- Develop and promote tour packages featuring classic car rentals, including itineraries, pricing, and marketing materials.
- Negotiate with suppliers (e.g., tour guides, restaurants) to create attractive and competitive packages.
- Manage tour bookings, including scheduling, communication with clients, and handling any changes or cancellations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Tour Guiding Supervisor
Buenavida Homes
04.2025 - 10.2025
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Streamlined workflows, enhancing efficiency and reducing operational delays.
- Implemented process improvements, resulting in increased productivity across shifts.
Property Manager at Vacation Rentals
Buenavida Homes in Cuba
10.2022 - 05.2025
- Property Marketing, revenue, managing, and screening guests.
- Daily assurance of guest satisfaction and overseeing cleaning and maintenance. Collecting rent and managing payments.
- Preparing and managing budgets for property operations.
- Overseeing financial records and reporting to property owners.
Direct Sales Agent
National Tourist Information Office
04.2007 - 11.2015
- Promoting and selling travel packages, tours, and other tourism-related services to potential customers. This role requires strong customer service and sales skills, as well as a thorough understanding of local and regional tourist attractions, transportation, and accommodation options.
- Established key partnerships with local businesses to enhance promotional efforts and attract visitors.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Education
Licenciatura - Historia
Universidad de la Habana
01.2006
Tecnico superior - Comercializacion y Marketing del Producto turistico
Escuela de Hotelería y Turismo
La Habana, Cuba01.2012
Técnico Superior - Animación Turística y tecnicas escénicas
Escuela de Hotelería y Turismo
La Habana, Cuba01.1998
Tour Guiding Supervisor - Hospitality And Tourism Management
Escuela Internacional De Hoteleria Y Turismo.
La Habana ,Cuba.09-2015
Skills
- Sales strategy
- Customer relationship management
- Tour package development
- Client communication
- Staff training and mentoring
- Conflict resolution
- Team leadership
- CRM implementation
- Relationship building
- Goals and performance
- Verbal and written communication
- Bilingual in [language]
- Employee motivation
Languages
Spanish- Native
English – B2-C1
Italian – B1
Interests
Reading, Travelling, Listening to music
Timeline
Tour Guiding Supervisor
Buenavida Homes
04.2025 - 10.2025
Property Manager at Vacation Rentals
Buenavida Homes in Cuba
10.2022 - 05.2025
Sales manager & Co-owner
Classic Cars in Cuba tours and rentals
01.2015 - Current
Direct Sales Agent
National Tourist Information Office
04.2007 - 11.2015
Tecnico superior - Comercializacion y Marketing del Producto turistico
Escuela de Hotelería y Turismo
Técnico Superior - Animación Turística y tecnicas escénicas
Escuela de Hotelería y Turismo
Licenciatura - Historia
Universidad de la Habana
Tour Guiding Supervisor - Hospitality And Tourism Management
Escuela Internacional De Hoteleria Y Turismo.