Abel Hernandez
Prime Telecom
Tijuana
2
Languages
5
years of professional experience
Results-driven and highly motivated Bilingual Sales and Customer Service Professional with a proven history of exceeding sales goals and delivering exceptional customer experiences. Recognized for outstanding performance with “Salesperson of the Year” and “Most Installed Sales” awards. Experienced in managing the complete sales process from prospecting through activation and post-sale support. Strong communication, relationship-building, and problem-solving skills with extensive experience working with U.S. customers in fast-paced call center environments.
Work History
Sales & Customer Service Representative
- Provided high-quality customer service and consistently exceeded sales expectations while working with major U.S. telecommunications providers.
- Managed the complete sales process from initial customer contact through order completion and activation.
- Assisted customers with selecting products and services that best met their needs.
- Processed orders using company sales portals for:
- Frontier
- Spectrum
- AT&T / DirecTV
- EarthLink
- Built strong customer relationships through excellent communication and follow-up.
- Consistently met and exceeded individual sales and performance goals.
- Recognized with the “Salesperson of the Year Award”.
- Earned certification and recognition for achieving the “Highest Number of Installed Sales”.
- Key Responsibilities & Achievements
Customer Service Representative
- Assisted customers with product inquiries and order support.
- Resolved customer concerns efficiently while maintaining a high level of customer satisfaction.
- Processed orders and provided post-sale assistance.
Survey & Market Research Representative
- Conducted professional surveys for both national and international companies.
- Collected accurate customer feedback and maintained quality standards.
- Demonstrated excellent communication and interviewing skills.
Sales Representative
- Sold jewelry and promotional merchandise in a high-volume call center environment.
- Educated customers on product features and promotions.
- Consistently worked toward and achieved sales targets while delivering outstanding customer service.
Sales Manager
5 Years 4 Months- Developed and executed sales strategies to achieve revenue targets.
- Trained and mentored sales staff to enhance performance and product knowledge.
- Analyzed market trends to identify opportunities for business growth.
- Collaborated with marketing teams to create promotional campaigns that drove sales.
- Conducted regular sales meetings to review performance and set new objectives.
- Monitored competitor activities to adjust strategies for competitive advantage.
- Implemented CRM systems to streamline sales processes and improve reporting accuracy.
Education
High School Diploma
Skills
Bilingual English & Spanish (Fluent)
Consultative Sales
Customer Service Excellence
Closing & Negotiation Skills
Account Management
Lead Generation
Relationship Building
Order Processing
CRM & Sales Portals
Attention to Detail
Time Management
Self-Motivated & Goal-Oriented
Professional Communication
Languages
English – Fluent
Spanish – Native/Fluent
Awards & Recognition
Salesperson of the Year, Highest Installed Sales Recognition & Certification
Timeline
Sales Manager
Prime Telecom
03.2021 - CurrentRead More
Sales Representative
Liquidation Channel (Jewelry Sales)
Read More
Survey & Market Research Representative
Read More
Customer Service Representative
US Auto Parts
Read More
Sales & Customer Service Representative
Read More
Coachella Valley Highschool
High School Diploma
Read More