Abel Pereyra
Durango
Summary
Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Landscape Foreman
Wilson Enterprises
Columbus Ohio
03.2022 - Current
- Developed lasting customer relationships and grew network over time.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Operated landscaping equipment with focus on safety and machine longevity.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Installed and maintained landscapes at homes, offices, and parks.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Managed and coordinated installation of complex landscaping projects.
- Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
Customer Service Manager
Vonage
Durango Durango
11.2011 - 10.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
Vonage
Durango Durango
10.2010 - 11.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma - Computer Networking And Telecommunications
Cobaed Plantel 33 José María Pinos Suárez
Jose Maria Pinos Suarez Durango Mexico 08.2007 - 06.2010
Specialist In Community College Teaching - Teaching English As A Second Language (ESL)
Instituto Tecnológico De Durango
Durango México 02.2014 - 02.2015
Skills
Customer Relationship Management Software (CRM)
Personnel training and development
Sales proficiency
Process improvement specialist
Negotiation expert
Skilled trainer
Adherence to high customer service standards
Administrative support
Technical Support
Sales expertise
Exceptional interpersonal communication
Microsoft Outlook, Word and Excel
Telemarketing expertise
Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Landscape Foreman
Wilson Enterprises
03.2022 - Current
Specialist In Community College Teaching - Teaching English As A Second Language (ESL)
Instituto Tecnológico De Durango
02.2014 - 02.2015
Customer Service Manager
Vonage
11.2011 - 10.2015
Customer Service Representative
Vonage
10.2010 - 11.2011
High School Diploma - Computer Networking And Telecommunications
Cobaed Plantel 33 José María Pinos Suárez
08.2007 - 06.2010