Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Abel Pereyra

Abel Pereyra

Durango

Summary

Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Landscape Foreman

Wilson Enterprises
Columbus Ohio
03.2022 - Current
  • Developed lasting customer relationships and grew network over time.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Installed and maintained landscapes at homes, offices, and parks.
  • Operated skid steers, wheel loaders, forklifts, and yard goats.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Managed and coordinated installation of complex landscaping projects.
  • Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.

Customer Service Manager

Vonage
Durango Durango
11.2011 - 10.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Customer Service Representative

Vonage
Durango Durango
10.2010 - 11.2011
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma - Computer Networking And Telecommunications

Cobaed Plantel 33 José María Pinos Suárez
Jose Maria Pinos Suarez Durango Mexico
08.2007 - 06.2010

Specialist In Community College Teaching - Teaching English As A Second Language (ESL)

Instituto Tecnológico De Durango
Durango México
02.2014 - 02.2015

Skills

Customer Relationship Management Software (CRM)

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Landscape Foreman

Wilson Enterprises
03.2022 - Current

Specialist In Community College Teaching - Teaching English As A Second Language (ESL)

Instituto Tecnológico De Durango
02.2014 - 02.2015

Customer Service Manager

Vonage
11.2011 - 10.2015

Customer Service Representative

Vonage
10.2010 - 11.2011

High School Diploma - Computer Networking And Telecommunications

Cobaed Plantel 33 José María Pinos Suárez
08.2007 - 06.2010

Similar Profiles

CREATE PROFILE
Abel Pereyra