Organization
Abelardo López Magdaleno
Sales Engineer
Puebla,PUE
Summary
Experienced Sales Engineer and customer service agent with 12+ years in the automotive industry. Advanced English and communicative Czech. Successfully worked in European and LATAM markets, demonstrating excellent communication skills and a strong focus on business development. Proven track record of increasing sales. Motivated Sales Engineer with a history of building and growing sales territories in competitive environments. Committed to establishing rapport and fostering loyal customer relationships by understanding their needs and providing tailored solutions. Possessing deep technical acumen and effective communication skills to convey product offerings to customers.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Sales Engineer
SUHNER MÉXICO SA DE CV
11.2023 - 04.2025
- Visit customers from a database already given, growing the sales with the given customers, create new customers, take care of the given zone (Puebla and Tlaxcala) organizing visits, demonstration of the portfolio tools and abrasives company has, together with the customer find a solution/improve to their processes
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
CS Agent
CREATFOR SA DE CV
02.2023 - 05.2023
- Inbound and outbound calls to file auto claims, 100% English environment, all customers are based on USA and Canada
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Packer
TES Vsetín s.r.o.
10.2021 - 02.2022
- Packaging and preparing the materials to be dispatched to the clients
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Administrator of customer & Data base
AT&T Global Network Services Czech Republic s.r.o.
05.2021 - 06.2021
- Handling inbound calls, supporting customers with their internet, TV and mobile phone services
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Senior inside sales Specialist
DME Czech Republic s.r.o.
07.2019 - 04.2021
- Provide customer service and support the field sales
- Process customer orders & RFQ
- Gain new customers and increase DME share of wallet with the existing customers through the direct marketing/tele sales activities
- As a project coordinator, my task is to measure my team outbound call activities and report to my supervisor the monthly results and achievements
- Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
- Implemented strategic selling techniques resulting in higher close rates and shorter sales cycles.
Sales Manager
MEUSBURGER MÉXICO
09.2017 - 05.2019
- Sales, organization of appointments and routes, visits to customers, customer analysis, updating of addresses, product presentation, granting of discounts, tracking of offers, tracking of claims, participation in industrial fairs, identification and exploitation of sales potential, analysis of market and customers, reports to the general sales director
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Export Manager
RUDOLF JELÍNEK a.s.
03.2016 - 06.2017
- Following accounts from UK, Israel, Rumania, Spain
- On charge to find new customers in the assigned areas and LATAM
- Achievements, first order to Japan, Argentina and developing a plan to introduce RJ products in Mexico
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Prepared various import, export and supplier forms for customs submittal.
Customer service agent
DME Milacron Europe
09.2012 - 09.2016
- Following customers quotations / orders, payments control, contacting customers to keep their accounts actives
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Internet Research, Translator
1bed4u
06.2011 - 09.2011
- Finding customers, partners and people who likes to travel around the world
- Translation Spanish-English-Spanish internet research work
Attraction Operator
Beraka Adventure Park
07.2010 - 02.2011
- I was in charge of giving the safety instructions to the visitors and assist them as they needed
- Helping customers Attraction Park
Education
Bachelor of Science - Industrial Engineering
UTEL
05.2021 - Current
Computer Science Engineering - undefined
Instituto Tecnologico de Zacatepec
01.2006 - 01.2010
IT Bussines Executive / Ejecutivo Empresarial en Informática - undefined
Centro de Estudios Técnicos en Computación (CETEC)
Skills
office management
Knowledge And Skills
Native, C1, A2, Beginner, office management, computer equipment maintenance, easy learning, negotiation skills, management and customer service experience
Driving Licenses And Visas
B, Active driver, American Visa
Certifications And Courses
- 2021, Google Analytics for beginners, Google
- 2021, Google Cloud computing, Google
- 2005, IT Business Executive / Ejecutivo Empresarial en Informática, Centro de Estudios Técnicos en Computación (CETEC), MS Office, networks, HTML.
Introduction
12 years Experienced as a Sales Engineer and customer service agent, advanced level of English, and communicative level of Czech. Worked in the automotive industry, experience in European and LATAM markets, excellent communication skills, and business development. Proven increased in sales in the attended areas.
Software
Problem solving
Leadership
Persistence
Sports
I enjoy playing basketball, it showed me to be a team player, but also to be ready to take crucial decisions when the game requieres it.
Timeline
Sales Engineer
SUHNER MÉXICO SA DE CV
11.2023 - 04.2025
CS Agent
CREATFOR SA DE CV
02.2023 - 05.2023
Packer
TES Vsetín s.r.o.
10.2021 - 02.2022
Bachelor of Science - Industrial Engineering
UTEL
05.2021 - Current
Administrator of customer & Data base
AT&T Global Network Services Czech Republic s.r.o.
05.2021 - 06.2021
Senior inside sales Specialist
DME Czech Republic s.r.o.
07.2019 - 04.2021
Sales Manager
MEUSBURGER MÉXICO
09.2017 - 05.2019
Export Manager
RUDOLF JELÍNEK a.s.
03.2016 - 06.2017
Customer service agent
DME Milacron Europe
09.2012 - 09.2016
Internet Research, Translator
1bed4u
06.2011 - 09.2011
Attraction Operator
Beraka Adventure Park
07.2010 - 02.2011
Computer Science Engineering - undefined
Instituto Tecnologico de Zacatepec
01.2006 - 01.2010
IT Bussines Executive / Ejecutivo Empresarial en Informática - undefined
Centro de Estudios Técnicos en Computación (CETEC)
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