Abigail Martinez Oropeza
Síntesis profesional
Customer Service Professional with background in debt collections and reservations
Información general
2
2
Languages
3
3
years of post-secondary education
2
2
years of professional experience
Experiencia laboral
Customer Service Representative
5/3 Bank
CDMX, Mexico
2024.11 - 2026.08
- Profile updates: Modifying customer personal details such as addresses, phone numbers, and legal names.
Balance inquiries: Providing real-time updates on account balances and recent transaction histories.
Account closures: Processing formal requests to shut down inactive or unwanted accounts.
Fund transfers: Executing moving money between internal accounts.
Stop payments: Placing holds on physical checks to prevent them from being cashed.
Fee waivers: Evaluating and reversing accidental overdraft or monthly maintenance fees for eligible clients.
Check ordering: Submitting requests for new physical checkbook
Reporting: Freezing compromised debit or credit cards.
Password resets: Troubleshooting digital banking logins and unlocking frozen online accounts.
Card replacement: Issuing new debit cards for lost, or damaged plastic.
Debt Collector
Concord
CDMX, Mexico
2024.11 - 2026.08
- Collaborated with team member to achieve monthly collections targets and improve department efficiency. Delivered outstanding customer service, handling debt collector inquiries and complaints with empathy and professionalism. Manage collections calls and negotiated payment arrangements wit debtors to minimize outstanding balance.
Estudios
Graduated -
Ogden High School
Ogden UT 1999.08 - 2002.06
PC Technician -
Ogden/Weber Applied Technology Center
Ogden UTAccounting
Universidad del Valle de Mexico
Mexico CityCompetencias
- Active listening
- Tone control & vocal warmth
- Multitasking under pressure
- Multitasking under pressure
- High stress tolerance
- Strict policy adherence
Languages
Spanish
Avanzado
English
Avanzado
Cronología
Customer Service Representative
5/3 Bank
2024.11 - 2026.08
Debt Collector
Concord
2024.11 - 2026.08
Graduated -
Ogden High School
1999.08 - 2002.06
PC Technician -
Ogden/Weber Applied Technology Center
Accounting
Universidad del Valle de Mexico