Abisay Sosa Paredes

• Managed customer accounts for television ratings measurement.
• Remotely programmed equipment and provided bilingual technical support (English/Spanish).
• Served as a team leader and mentor to staff.
• Provided customer support and assistance to resolve questions related to equipment usage.
• Consistently met established performance goals and provided mentorship to new employees, ensuring exceptional service in every interaction.
• CRM Systems Proficiency• Customer Service Platforms Management• SAP & Oracle Systems Knowledge• Advanced Microsoft Excel Skills• Customer Data Management & Tracking• Case & Ticket Handling Systems• Issue Resolution & Escalation Handling• Customer Interaction Documentation

• Expert in translafficial documents, ensuring accuracy and

clarity.

• Skilled in real-understanding.

• Advocate for precision in legal and business communications

• Preparation of sworn translations of official documents and minutes.

• Mentor and trainer of new employees ensuring they understood operating procedures to improve their performance and ensure quality of service.
• Lead group sessions to provide personalized feedback and ongoing support to improve your performance
• Enhanced employee performance as a bilingual mentor and trainer
• Offered ongoing support to ensure quality service
• Data Analysis for Customer Insights
  Process Optimization Using CRM Tools
  Multitasking Across Customer Service Systems
  Accuracy in Data Entry & Record Keeping

• Bilingual agent for Verizon wireless, provide account details to customers, equipment technical support and collections
• Enhance customer satisfaction via bilingual support.
• Resolve complex issues with technical expertise.
• Boost retention by delivering account insights.

• Collections & Delinquency Management
• Payment Negotiation & Resolution
• Customer Account Reconciliation
• Financial Data Analysis
• Aging Reports & Portfolio Monitoring
• Billing Issue Investigation & Resolution
• Cash Flow Optimization
• Credit Policy Compliance
• Client Relationship Management
• Conflict Resolution & Problem Solving
• Effective Written & Verbal Communication
• Attention to Detail & Accuracy
• Time Management & Prioritization
• Cross-Functional Collaboration
• CRM & Financial Systems Proficiency (e.g., SAP, Oracle, Excel)
• Venta al cliente ofreciendo un servicio de calidad.

• Leveraged bilingual skills to effecvely communicate and

coordinate medical cases at an internaonal level.

• Led internaonal teams to exceed sales goals

• Trained staff to boost performance

• Coordinated cases, enhancing client sasfacon

• Bilingual agent, expanding market reach