Summary
Overview
Work History
Education
Skills
Gaming
Timeline
Generic
Abner Elam Othon Garcia Zamorano

Abner Elam Othon Garcia Zamorano

Training Specialist
Monterrey

Summary

Dynamic Technical Training Specialist with a proven track record at Foundever, excelling in virtual training delivery and applying adult learning principles. Known for improving employee performance through personalized coaching and the development of engaging, results-driven training materials. Recognized for strong problem-solving skills and active listening, consistently contributing to increased team efficiency and customer satisfaction. Currently seeking opportunities in gaming support or other software-related roles, with a long-term goal of growing within the tech industry.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Technical Training Specialist

Foundever
01.2023 - Current
  • Facilitated hands-on training sessions for employees on new processes, soft-skills, and client tools.
  • Conducted one-on-one coaching sessions for underperforming employees to improve their technical and communication abilities.
  • Collaborated with team supervisors to ensure accurate, up-to-date content in all training materials.
  • Trained and mentored 29 new personnel hired to fulfill technical support agent roles within 3 years, most of them are still with the company.

Technical Support Representative

Foundever
03.2021 - 01.2023
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions for SMA inverters.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the installer experience.
  • Provided remote assistance to end customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for SMA equipment that needed replacement parts under warranty.
  • Managed up to 50 incoming calls per day from technicians.

Education

Associate in Electronics Engineering Technology - Technology Education

Instituto Tecnologico De Minatitlan
Minatitlán, Veracruz, Mexico
05.2001 -

Skills

Virtual training

Gaming

I’m currently working on a personal project involving a game server, which has led me to learn Lua scripting, both backend and frontend development, as well as 3D modeling using Blender and 3ds Max.

Timeline

Technical Training Specialist

Foundever
01.2023 - Current

Technical Support Representative

Foundever
03.2021 - 01.2023

Associate in Electronics Engineering Technology - Technology Education

Instituto Tecnologico De Minatitlan
05.2001 -
Abner Elam Othon Garcia ZamoranoTraining Specialist