Summary
Overview
Work History
Education
Skills
Timeline
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Abraham Chaidez Sanchez

Abraham Chaidez Sanchez

Customer Care And Sales Representative
Tlajomulco de Zuniga, Jalisco

Summary

Dynamic sales professional with a proven track record at Avantive Solutions México, consistently exceeding KPIs. Skilled in effective communication and proficient in CRM systems, I excel in tailoring solutions to customer needs, achieving high satisfaction rates while driving sales growth. Recognized for problem-solving abilities and teamwork in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sales Representative (Frontier Comunications)

Avantive Solutions México
08.2024 - Current
  • Present and promote Internet and mobile phone services clearly and persuasively, highlighting benefits, speeds, coverage, promotions, and pricing.
  • Assess customer needs to offer personalized service packages tailored to residential or business usage.
  • Effectively close sales, managing the complete process from the offer to the service activation or contract confirmation.
  • Meet monthly sales targets, both in volume and quality (low cancellation or return rates).
  • Record all interactions and sales in internal systems
  • Maintain in-depth knowledge of products, services, promotions, and company policies, to answer customer inquiries professionally and accurately.
  • Always being one of the top performers by meeting and exceeding my KPI's month to month.

Quotation and Purchase Order Processing

Alcatel(TCL)
08.2023 - 07.2024
  • Prepare quotations for products or services based on the requirements of the customer or requesting department.
  • Review and validate purchase orders, ensuring that all data is complete and accurate (prices, quantities, terms, etc.).
  • Enter purchase orders for further tracking and invoicing.
  • Follow up on the status of orders, keeping customers or internal departments informed about progress or delays.
  • Respond to inquiries regarding pricing, product availability, and delivery times.

Customer Care Specialist (Xfinity)

Teleperformance
11.2019 - 08.2023
  • Handle inbound calls and inquiries related to internet, phone, and TV services.
  • Resolve basic technical issues, such as signal resets and equipment setup.
  • Manage complaints and escalations, providing timely and empathetic solutions.
  • Perform cross-selling of additional products or service upgrades based on customer needs.
  • Support billing inquiries, helping customers understand charges and payment options.
  • Escalate complex issues to the appropriate department per company protocols.
  • Stay updated through regular training on service changes, packages, policies, and tools.

Education

CEU
Cd. Obregón, SON

Skills

  • Effective Communication: Ability to convey information clearly, empathetically, and persuasively, essential in both customer service and sales environments
  • Proficiency in Digital Tools and Systems: Skilled in using CRM, ERP, sales platforms, or ticketing systems to manage orders, quotations, and customer information effectively
  • Problem-Solving Skills: Ability to quickly identify issues or needs and provide effective, practical solutions, especially in technical support or complaint scenarios
  • Teamwork: Ability to collaborate effectively with colleagues and cross-functional teams, fostering a supportive environment and open communication to achieve shared goals
  • Work Under Pressure: Skilled at maintaining focus, organization, and sound decision-making in high-demand or stressful situations, ensuring quality and goal attainment

Timeline

Sales Representative (Frontier Comunications)

Avantive Solutions México
08.2024 - Current

Quotation and Purchase Order Processing

Alcatel(TCL)
08.2023 - 07.2024

Customer Care Specialist (Xfinity)

Teleperformance
11.2019 - 08.2023

CEU

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Abraham Chaidez SanchezCustomer Care And Sales Representative