C
Abraham De La Cruz
Mexico
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
1
1
Language
Work History
BILINGUAL CUSTOMER SERVICE AGENT
TTEC
11.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
Bilingual Customer Service Agent
Teleperformance
07.2022 - 09.2022
- Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
- Developed a deep understanding of customer service principles and customer service best practices.
COLLECTION AGENT
SERTEC (SERVICIOS TECNICOS DE COBRANZA)
12.2020 - 06.2021
- Conducted thorough research to locate hard-to-find debtors for successful collections.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
Education
High School Diploma -
Bachilleres, Plantel 26 Villa Coapa,
Rancho Vista Hermosa 105, Coapa, Girasoles II, Coy 05.2001 -
Skills
Call center experience
undefinedSoftware
Timeline
BILINGUAL CUSTOMER SERVICE AGENT
TTEC
11.2022 - Current
Bilingual Customer Service Agent
Teleperformance
07.2022 - 09.2022
COLLECTION AGENT
SERTEC (SERVICIOS TECNICOS DE COBRANZA)
12.2020 - 06.2021
High School Diploma -
Bachilleres, Plantel 26 Villa Coapa,
05.2001 -
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