Summary
Overview
Work History
Education
Languages
Timeline
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Abraham Hernandez

México Df

Summary

Experienced Customer Service Representative fluent in English and Type language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Bilingual Customer Service Representative

Ttec Solutions México
02.2024 - Current
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.

Uber Driver

Uber
03.2022 - 01.2024
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.

Fork Lift Operator

Arte De Lara
11.2015 - 12.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Completed cycle counts and monthly inventory.

Education

High School Diploma -

Nathan Hale High School
Tulsa Oklahoma
05.2005

Languages

English
Advanced (C1)

Timeline

Bilingual Customer Service Representative

Ttec Solutions México
02.2024 - Current

Uber Driver

Uber
03.2022 - 01.2024

Fork Lift Operator

Arte De Lara
11.2015 - 12.2021

High School Diploma -

Nathan Hale High School

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Abraham Hernandez