Abraham Scott

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

• ID card verification, face verification, document verification such as utility bills as proof of address, and biometric verification.

• Identified and researched patterns, trends and anomalies in transactional and customer data to detect and prevent suspicious activity related to money laundering and terrorist financing.
• Interacted with compliance representatives to assess potential unusual activity.
• Communicated negative findings to lines of business and supplied guidance on course of action.
• Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.
• Conducted thorough research on clients for improved compliance with anti-money laundering regulations.

• Manage high-volume income calls and e-mails; assist with placement of orders, refunds, exchanges, and cancellations.

• Verification of orders placed through the website.

• Examine concessions and gift cards that can be issued to customers considering the situations presented.

Clear and constant communication with manufacturers, stores, and online departments.

• Identify, follow up, and resolve customers’ needs to achieve satisfaction.