Overview
Work History
Work Preference
Summary
Education
Work Availability
Languages
Skills
Timeline
CustomerServiceRepresentative
Abraham Tapia

Abraham Tapia

Customer Service Representative
Coahuila

Overview

5
5
years of professional experience

Work History

Telephone Fronting Sales Health Insurance

Smart Care LLC.
Middle River, Maryland
02.2023 - 10.2024
  • Handled a high volume of customer calls,averaging 700 - 900 calls daily,from both existing and new customers.
  • My responsibilities included helping customers understand what Medicare/Medicaid covered in order to assist them in finding the right health plan,drug plan and care provider.
  • Would provide information about plans that offered additional benefits as well as benefits available at no extra cost.
  • Consistently adhere to company policies and scripts to meet call time and quality standards.
  • Lastly, referred customers to Licensed Agents for any changes or updates to their Medicare/Medicaid Health Plans.

Miss Webb Locksmith Service

Customer Service Represenative
Piedras Negras, Coah.
03.2018 - 10.2021
  • Effectively managed a high volume of customer calls, handling up to 15 calls in queue and ensuring prompt and efficient service to minimize on-hold wait times.
  • Proactively recommended and implemented new procedures to retain canceling customers.
  • Collaborated with locksmiths Technicians to complete complex projects efficiently and effectively.
  • Took full responsibility for creating and mailing new key cuts as the Key Operator.
  • Successfully processed credit card payments over the phone for new and existing customers across The United States.

Machine Operator,Package Handler and Team Lead

Arconic Fastening System & Rings Operations(AFS&R)
Acuna, Coah.
09.2016 - 01.2018
  • I have experience as a Team Lead managing 20 or more employees who operated high-pressure machinery while maintaining 100% compliance with safety standards.
  • Trained in package handling protocols,sorting procedures,safety regulations,manage packages and perform tasks to ensure an efficient shipping process.
  • Additionally,calibrated,tested and adjusted machine settings and controls to prepare for various operations.
  • Furthermore, I utilized my bilingual skills to translate conversations between my supervisor and English-speaking investors of the company and translate paperwork from English to Spanish,depending on the situation or need.

Work Preference

Work Type

Full Time

Work Location

Remote

Summary

  • My name is Abraham,I was born in Mexico but raised in Dallas,Tx.Learned english in The United States while attending Elementary,Middle and High School,Although I didn't finish school I did go back to obtain my G.E.D.Been living in Mexico for a little over 7 years.During my time here I also obtained my General Baccalaureate.
  • Friendly and empathetic dedicated to identifying and understanding customer questions,issues and need while demonstrating empathy and patience before providing effective solution.
  • International Sales Support.
  • Key Operator.
  • Administrative Support.
  • Multifunctional
  • Training Development Aptitude
  • Quick Learner

Education

GED -

Community Center of Kentucky
State Of Kentucky
03.2013 - 07.2013

GED -

Secretaria De Educacion De Coahuila
Saltillo,Coahuila.Mexico
12.2017 - 12.2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Spanish
Upper intermediate (B2)

Skills

Operating equipment

Repairing broken systems

Keyless entry systems

Key duplication

Lock picking

Cylinder servicing

Customer Service

Problem-solving abilities

Multitasking

Client Education

Rekeying

Customer satisfaction measurement

Call center experience

Documentation

Credit card payment processing

Timeline

Telephone Fronting Sales Health Insurance

Smart Care LLC.
02.2023 - 10.2024

Miss Webb Locksmith Service

Customer Service Represenative
03.2018 - 10.2021

GED -

Secretaria De Educacion De Coahuila
12.2017 - 12.2017

Machine Operator,Package Handler and Team Lead

Arconic Fastening System & Rings Operations(AFS&R)
09.2016 - 01.2018

GED -

Community Center of Kentucky
03.2013 - 07.2013

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Abraham TapiaCustomer Service Representative