Computer and Technology
Abraham Villavicencio
Sales And Managment
Ensenada
Summary
Dynamic professional with extensive experience as a Kitchen Manager at Applebee's, excelling in staff training and customer service. Proven ability to optimize operations and enhance team performance, while ensuring compliance with health regulations. Strong communicator with critical thinking skills, dedicated to fostering a collaborative and efficient work environment.
Experienced with route management, client interactions, and logistics optimization. Utilizes problem-solving skills to enhance service delivery and operational efficiency. Track record of fostering teamwork and adapting to evolving client requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Kitchen Manager
Applebee's Neighborhood Grill & Bar
04.2017 - 01.2019
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Bilingual Interpreter
SOLUCENTER International
03.2018 - 04.2019
- Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
- Improved understanding between parties through simultaneous interpretation during meetings, conferences, and negotiations.
- Enhanced workplace safety by translating essential safety regulations into other languages for non-English speaking employees.
- Strengthened company branding with the localization of marketing materials, websites, and social media content for target audiences.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
- Contributed to successful product launches in foreign markets with accurately translated technical manuals and user guides.
- Aided law enforcement agencies in investigations involving non-English speaking suspects or witnesses by providing critical interpretation assistance.
Route Service Supervisor
CINTAS, Professional Uniform and Facility Services
04.2020 - 09.2023
- Evaluated competitors'' strategies to stay ahead of the market trends continually.
- Conducted regular performance reviews, providing constructive feedback for employee improvement initiatives.
- Monitored vehicle maintenance schedules, ensuring a well-maintained fleet for optimal performance.
- Managed personnel effectively, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
- Improved route efficiency by analyzing and optimizing daily schedules and service routes.
- Developed long-lasting relationships with clients through exceptional customer service and communication skills.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
El Camino Real High School
Oceanside, California 05.2001 -
Skills
Vehicle maintenance
Software
Timeline
Route Service Supervisor
CINTAS, Professional Uniform and Facility Services
04.2020 - 09.2023
Bilingual Interpreter
SOLUCENTER International
03.2018 - 04.2019
Kitchen Manager
Applebee's Neighborhood Grill & Bar
04.2017 - 01.2019
High School Diploma -
El Camino Real High School
05.2001 -