Abraham David Cárdenas Félix
Puerto Vallarta, Jalisco
Summary
Achieved consistent revenue targets at Intercam Banco through strategic planning and innovative marketing, demonstrating exceptional strategic planning and leadership skills. Enhanced client retention by prioritizing customer service excellence and implementing effective risk mitigation practices. Excelled in cash management and effective communication, significantly boosting client satisfaction at Globo Cambio.
Competitive investment banking professional offering strengths in pursuing business opportunities and making successful deals.
Connoisseur investment banking, with history of bringing about exceptional results in high-volume environments with demanding objectives. capable at leading strong teams, increasing business, and maximizing profitability.
High-performing Bank Executive offering 7 years experience overseeing high-value customers and bank programs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Executive
Intercam Banco
11.2017 - Current
- Supervised branch operations and made continuous improvements in each area.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Represented bank at community events to establish strong ties and promote business.
- Set risk management policies to mitigate bank losses.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Implemented robust risk management practices for better identification, assessment, and mitigation of potential risks.
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
- Monitored economic trends closely to inform strategic decisions regarding investment portfolio allocation and capital adequacy ratios adjustments.
- Achieved bank''s revenue targets consistently through strategic planning and execution of innovative marketing campaigns.
Foreign Exchange Cashier
Globo Cambio
12.2016 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
- Collaborated with team members to ensure seamless service during peak business hours, minimizing wait times for customers.
- Boosted overall client satisfaction scores by offering personalized recommendations based on individual travel plans.
- Streamlined the foreign exchange process for customers by maintaining up-to-date knowledge of global market trends and regulations.
- Maintained a secure work environment by following strict cash handling procedures and verifying customer identification documents.
- Educated clients on emerging market fluctuations to better inform their foreign currency decisions.
- Utilized advanced computer software to execute foreign exchange transactions quickly and accurately while reducing manual errors.
Education
No Degree - Bachelor's Degree in Senior Management
UNE
Puerto Vallarta, Jalisco, Mexico05.2018
High School Diploma -
Manhattan Schooll
Puerto Vallarta, Jalisco, Mexico06.2015
Skills
- Creative Thinking
- Self-motivated nature
- Cash Management
- Employee Motivation
- Strategic Planning
- Staff Training
- Credit analysis
- Administration
- Community Relations
- Risk Mitigation
- Client Services
- Balance Transfers
- Customer Service
- Effective Communication
- Financial Planning
- Verbal and written communication
Certification
*CURSO DE RESPONSABILIDAD SOCIAL (5)
*CURSO DE CIBERSEGURIDAD 1.0, 2.0, 3.0
*FORMACION GREMIAL EN EQUIDAD DE GENERO (3)
*CURSO RIESGO OPERACIONAL (4)
*CURSOS DE ETICA (5)
*CURSO ANALISTA FONDOS DE INVERSION (3)
*CURSO DE CASA DE BOLSA (3)
*CURSO BANCA DIGITAL (4)
*CURSO REGIMEN FISCAL CFDI 4.0
*CURSO OFIMATICA DE G-SUITE
*CURSOS DE INGLES INTERMEDIO (4)
*CURSO EDUCACION AMBIENTAL (5)
CURSO DE PREVENCION Y LAVADO DE DINERO Y FINANCIAMIENTO AL TERRORISMO (8)
Languages
English
Intermediate (B1)
Timeline
Bank Executive
Intercam Banco
11.2017 - Current
Foreign Exchange Cashier
Globo Cambio
12.2016 - 10.2017
No Degree - Bachelor's Degree in Senior Management
UNE
High School Diploma -
Manhattan Schooll
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