Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abraham Muñoz

Abraham Muñoz

Coyoacán, CDMX

Summary

Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.

Overview

22
22
years of professional experience

Work History

Sales Development Representative

Thomson Reuters
Mexico City, Cuauhtémoc
05.2022 - Current
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Met existing customers to review current services and expand sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Contributed to team objectives in fast-paced environment.

Senior IT Business Consultant

Never8
Monterrey (remote), Nuevo León
02.2022 - 04.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Prepared additional quotes for current clients to upsell products and services.

Account Executive

Administración Inteligente de Negocios
Coyoacán, CDMX
12.2018 - 01.2022
  • Met and exceeded service level goals to achieve standards and expectations.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Collaborated with internal teams to develop account strategy.

Business Consultant

Ingeniería DRIC
Mexico City
08.2018 - 11.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Account Executive

Softi
Mexico City, Coyoacán
07.2015 - 11.2017
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Responsible for the development and monitoring of accounts.
  • Negotiation and closing of sales, selling software solution architecture services with the SFS Tools platform.
  • Investment proposals drawing up

Account Manager

PASS Mexico
Mexico City, Benito Juárez
11.2013 - 11.2014
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Educated clients on new products or services to increase customer engagement with brand.

Account Manager

Sytecso, S. A. de C. V, Circuito Interior
Mexico City, Miguel Hidalgo
11.2012 - 10.2013
  • Responsible for the negotiation and closing, commercializing consultative solutions in the implementation of best software development practices.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Assistant Manager

compucom.com
Interlomas (Huixquilucan), Estado de México
02.2010 - 09.2012
  • Responsible for the coordination and supervision of work teams of the Sales Operations department.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Senior Sales Development Representative

Thomson Reuters
Mexico City, Cuauhtémoc
05.2022 - Current
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Achieved and exceeded monthly and annual sales targets.
  • Crafted persuasive sales pitches to communicate value of company products and services.

Sales Executive

Tecnosysa, S.A. de C.V
06.2007 - 01.2010
  • Responsible for the negotiation and closing of sales; as well as the development of the installed base, selling the HP business line, Microsoft products, Linksys, 3Com, Toshiba, Adobe, Barracuda, Symantec, McAfee and Tripp Lite power continuity solutions.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Presales Engineer

Equify Financial
Mexico City, Miguel Hidalgo
06.2006 - 04.2007
  • Presented proposals to customers at industry events, such as conferences and trade shows.
  • Collaborated with bid project team to assemble proposals and produce customer-facing materials.
  • Created technical diagrams for proposals.

Technical Support Engineer

Microsoft
Mexico City, Miguel Hidalgo
02.2002 - 03.2006
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained response times to support business continuity.

Education

Bachelor of Computer Science -

UNAM

Postgraduate - Marketing

UNAM

PMP and Microsoft Project Diploma -

Skills

  • IBM Social Media Analytics (BI)
  • Microsoft Dynamics CRM
  • MS Office, MS Windows and Adobe Acrobat
  • Networks (basic)
  • Opening and account management
  • Work team management
  • Skills:
  • Teamwork
  • Negotiation
  • Initiative
  • Communication
  • Adaptation
  • Passion for the work
  • Self-management and autonomy
  • Transparency
  • Proactivity
  • 3Com, Sales
  • Account management, Selling
  • Adobe, SLA
  • Adobe Acrobat, Software development
  • Basic, Supervision
  • BI, Symantec
  • C, Team management
  • Catalog, Teamwork
  • Closing, Toshiba
  • Com
  • CRM
  • Drawing
  • HP
  • Http
  • IBM
  • McAfee
  • Microsoft products
  • MS Office
  • MS Windows
  • Negotiation
  • Networks
  • Proposals
  • RFI
  • RFP

Accomplishments

  • INFINNIX SOFTWARE, José Maria Castorena #283, Cuajimalpa, Mexico City Pre-sales engineer jr.
  • 2006-2007 Activities: Assist in gathering information for implementing the CyberFinancial system through tools and techniques for obtaining information for evaluation process areas Development and Project Management.
  • Qualita Microsoft Tech Support Engineer, Culiacán #123, Condesa, Mexico City 2002-2006 Activities: Provide technical support for Microsoft desktop apps to end-users Additional knowledge:.
  • Forecast and pipeline management.

Timeline

Sales Development Representative

Thomson Reuters
05.2022 - Current

Senior Sales Development Representative

Thomson Reuters
05.2022 - Current

Senior IT Business Consultant

Never8
02.2022 - 04.2023

Account Executive

Administración Inteligente de Negocios
12.2018 - 01.2022

Business Consultant

Ingeniería DRIC
08.2018 - 11.2018

Account Executive

Softi
07.2015 - 11.2017

Account Manager

PASS Mexico
11.2013 - 11.2014

Account Manager

Sytecso, S. A. de C. V, Circuito Interior
11.2012 - 10.2013

Assistant Manager

compucom.com
02.2010 - 09.2012

Sales Executive

Tecnosysa, S.A. de C.V
06.2007 - 01.2010

Presales Engineer

Equify Financial
06.2006 - 04.2007

Technical Support Engineer

Microsoft
02.2002 - 03.2006

Bachelor of Computer Science -

UNAM

Postgraduate - Marketing

UNAM

PMP and Microsoft Project Diploma -

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Abraham Muñoz