ABRAHAM JAIR ESPARZA RODRIGUEZ
Bachelor's Degree In Tourism
Zacatecas City, Zacatecas
Summary
Dynamic professional with a proven track record at Mental Health Specialty Hospital, excelling in patient support and record management. Recognized for exceptional problem-solving and adaptability, enhancing operations and service quality. Bilingual with strong computer skills, fostering teamwork and collaboration to achieve outstanding results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Health Administrative Support
Mental Health Specialty Hospital.
06.2020 - Current
- Support for psychiatric patients and their families.
- Care and maintenance of patient records.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assistant hospital manager.
Reservations and Reception Manager.
Hampton Inn By Hilton.
11.2017 - 01.2020
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
- Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
- Handling customer complaints.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
English Teacher
NUNUTZI EDUCATIONAL CENTER
08.2016 - 07.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
TRANSLATOR AND TOUR GUIDE
LA TOMA DE ZACATECAS MUSEUM
01.2013 - 12.2014
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
- Translated documents from Spanish to English.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
Education
BACHELOR'S DEGREE IN TOURISM - Tourism Management And Hospitality
UNIVERSIDAD AUTONOMA DE ZACATECAS
Zacatecas City, Zacatecas, Mexico08-2025
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Multitasking
Microsoft Word
Fluent bilingualism
Cultural awareness
skate
I've been skating since I was 15
Languages
Spanish
Advanced (C1)
Italian
Intermediate (B1)
Japanese
Elementary (A2)
Timeline
Health Administrative Support
Mental Health Specialty Hospital.
06.2020 - Current
Reservations and Reception Manager.
Hampton Inn By Hilton.
11.2017 - 01.2020
English Teacher
NUNUTZI EDUCATIONAL CENTER
08.2016 - 07.2017
TRANSLATOR AND TOUR GUIDE
LA TOMA DE ZACATECAS MUSEUM
01.2013 - 12.2014
BACHELOR'S DEGREE IN TOURISM - Tourism Management And Hospitality
UNIVERSIDAD AUTONOMA DE ZACATECAS