ABRIL GONZÁLEZ HOYOS
ENTERTAINMENT MANAGER
CANCÚN
Summary
Great at planning and running entertaining programs as accomplished Entertainment manager. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances, and supply management.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Entertainment Manager
HOTEL RIU PALACE PENÍNSULA
06.2022 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers or activities
- Hosting shows, karaokes, games, bingos, trivias and more.
- Doing and teaching to the new staff how to do the activities with a huge energy and always with a big smile.
- Participating in the shows that we perform every week for the guests at the theater.
Entertainer
RIU HOTELS & RESORTS
08.2016 - 05.2022
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Adapted to various performance styles to suit diverse audiences.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Managed variety of technical equipment used in performances.
- Public relations with the guests to let them know all the information about the activities and the shows.
Guest Service Manager
HOTEL RIU PALACE
10.2018 - 08.2019
- Oversaw lobby operations and concierge services.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Maintained and troubleshot hotel property management systems.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Implemented procedures and services to improve hotel services and amenities.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Attended to customer needs, responding to questions, complaints and escalations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Bachelors Degree - Foreign Language Teacher Education
Universidad Del Golfo De México
Córdoba, Veracrúz, México 05.2001 -
Skills
Event Management
Staff Training and Development
Team Leadership
Conflict Resolution
Attention to Detail
Committed and responsible
Timeline
Entertainment Manager
HOTEL RIU PALACE PENÍNSULA
06.2022 - Current
Guest Service Manager
HOTEL RIU PALACE
10.2018 - 08.2019
Entertainer
RIU HOTELS & RESORTS
08.2016 - 05.2022
Bachelors Degree - Foreign Language Teacher Education
Universidad Del Golfo De México
05.2001 -