Abril Ruvalcaba
Zapopan, Jalisco
Summary
Customer Service Professional with 16+ years of experience
Dedicated and results-oriented professional with a proven track record in delivering exceptional customer service. Possess a deep understanding of the property management industry, having spent the last 6 years providing top-notch support to tenants, owners, and stakeholders. Skilled in resolving complex issues, building strong relationships, and ensuring customer satisfaction. Committed to continuous learning and staying updated on industry trends to maintain a high level of professionalism.
Overview
10
10
years of professional experience
Work History
Property Manager and Collections Specialist
WCG Management Solutions
01.2025 - 10.2025
- Oversaw property operations, ensuring compliance with regulations and standards.
- Developed and implemented Collection plans to enhance property functionality.
- Managed tenant relations, addressing concerns promptly to foster positive community engagement.
- Coordinated leasing activities, including lease and addendum implementation.
- Collaborated with legal teams to ensure compliance with local laws and regulations regarding leases, evictions, and rent control policies.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
Account Manager
All Pro Realty
10.2024 - 02.2025
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Property Manager / Senior Collections - Turns
Vision Realty and Management
07.2023 - 10.2024
- Pull collection Report and contact all delinquent tenants through Property ware and Apptly system
- Sent dispossessory filling documents and mediation agreements
- Review, process and adjust Lease agreements
- Create and upload process and procedures trough Scribe
- TURNS - create and follow up on make ready work orders on Meld
- Call and submit applications to start/ end services, pay deposits and sent invoices to accounting
Compliance Manager
USA service providers
06.2021 - 05.2023
- Coordinate and find settlement between owners and sellers
- Create edit and sent documents using Adobe PDF
- Follow up on productivity reports with associates
- Auditing documents every week
- Use of excel sheets for productivity and production
Property Manager
ANEQUIM
08.2019 - 06.2021
- Draft, edit and sent lease renewal contract to applicable properties trough Dotloop
- Make ready process (move-ins/outs) using Trello and Appfolio for after reports
- Sent notices troughs appfolio
- Supervise collections productivity
- Follow up on Work order on the MELD system
PR Consultant / Broker
Prime IR
01.2018 - 06.2019
- Advise and consult probabilities on the selling stocks on NASDAC
- Follow up with possible buyers and review information based no probabilities
Interpreter
Language Line Solutions
09.2015 - 01.2018
- Interpreting calls between 2 parties English-Spanish-English
- Calls: 911, medical, Medicare, food stamp interviews, legal consultation, psych evaluations, inmate registration, medical calls, insurance, etc
Education
Lic. - Comunicación
Lic. - Ciencias de la Comunicación
UNIVA
09.2009
Skills
- Appfolio
- Rentvine
- PropetyWare
- Leadsimple
- Aptly
- Slack
- FUB (Follow up Buss)
- Trello
- Showmojo
- MLS
- Zillow
- Meld
- Docusing
- Dotloop
- Rently
- File CSS
- Zinspector
- Ring
- Outlook
Languages
Spanish
English
Timeline
Property Manager and Collections Specialist
WCG Management Solutions
01.2025 - 10.2025
Account Manager
All Pro Realty
10.2024 - 02.2025
Property Manager / Senior Collections - Turns
Vision Realty and Management
07.2023 - 10.2024
Compliance Manager
USA service providers
06.2021 - 05.2023
Property Manager
ANEQUIM
08.2019 - 06.2021
PR Consultant / Broker
Prime IR
01.2018 - 06.2019
Interpreter
Language Line Solutions
09.2015 - 01.2018
Lic. - Ciencias de la Comunicación
UNIVA