Adan Melendrez
Zapopan
Summary
Enthusiastic and driven IT professional with 18 years of extensive experience across Electronic Manufacturing, Repair Distribution, and Client Services sectors, complemented by over 7 years of successful management expertise. Proficient in fostering effective communication and leading diverse, cross-cultural teams in IT and business domains. Demonstrating strong organizational acumen, Excel in managing multiple projects and tasks concurrently. Driven by goals, Self-motivated individual with a robust aptitude for analytical thinking and problem-solving.
Overview
19
19
years of professional experience
Work History
IT Client Services Manager
Exigo
06.2021 - Current
- Leading Client Services department, overseeing a team of Project Managers and Business Analysts dedicated to providing professional services to over 80 companies in Direct Selling Industry
- Spearheaded efforts to customize and enhance company's SaaS platform to meet clients' specific needs
- Implemented standardized processes and controls to ensure consistent service delivery and elevate client satisfaction
- Successfully grew Client Services department by 30%, significantly enhancing profitability by 35% within two years
- Implemented effective strategies resulting in 40% reduction in client escalations, fostering improved client relations and retention
- Developed and implemented troubleshooting guidelines to streamline Project Management Life Cycle (PMLC) for client projects and platform issues
- Fostered collaborative and supportive team environment, motivating staff to excel in their day-to-day responsibilities
- Established and maintained strong relationships with clients and internal departments including IT infrastructure, Development, and Management.
Global Business Services IT Manager
Sanmina Corporation
06.2016 - 05.2021
- Promoted to the role of GBS IT Manager / IT Portfolio Manager, entrusted with overseeing IT operations within Sanmina's Global Services, Repair and Distribution Division
- Led the development and expansion of the IT GBS department, achieving growth rate of 80% within three years
- Managed a team consisting of IT Project Managers, Business Analysts, and Development teams, responsible for delivering IT services to over 23 sites of the Sanmina SGS division
- Acted as the primary point of contact, consultant, and leader for planning, developing, and implementing IT projects in collaboration with on-site IT staff, resulting in reduced operational costs and maintaining the division's technological competitiveness
- Ensured adherence to Corporate IT directives and implemented them across all SGS sites, fostering consistency and alignment with organizational goals
- Developed comprehensive training programs to facilitate the adoption of newly introduced technologies across the SGS division, enhancing staff capabilities and efficiency
- As an IT Portfolio Manager, successfully managed over 200 diverse IT projects, which led to significant cost reductions, process improvements, and technological advancements, yielding millions of dollars in tangible and intangible benefits.
Senior IT Project Manager
Sanmina Corporation
06.2013 - 05.2016
- Led project management efforts for Sanmina, overseeing multiple projects simultaneously and managing a cross-functional team of development staff and business personnel
- Focused on customer onboarding, process establishment, and systems implementation, playing a pivotal role in driving continuous efficiency improvements across operations and systems
- Orchestrated successful onboarding processes for numerous new customers, ensuring seamless integration and satisfaction
- Established robust processes and procedures, contributing to enhanced operational efficiency and effectiveness
- Implemented innovative systems solutions, resulting in streamlined workflows and improved productivity
- Led cross-functional teams in the execution of projects, fostering collaboration and synergy among diverse stakeholders
- Managed a diverse portfolio of projects, ranging from short-term initiatives to long-term strategic endeavors, delivering results within specified timelines and budgets
- Proactively identified and addressed project risks and issues, mitigating potential setbacks and ensuring project success
- Actively contributed to the development and growth of team members, fostering a culture of continuous learning and professional development.
Business Systems Analyst
Sanmina Corporation
06.2011 - 05.2013
- Facilitated Communication and Alignment: Acted as a liaison between business units and development teams, ensuring seamless communication and alignment of product priorities, requirements, and specifications
- Played a crucial role in bridging the gap between technical and non-technical stakeholders, fostering understanding and collaboration across departments
- Oversaw Change Management Processes: Led change management initiatives, guiding stakeholders through the process of implementing new systems and processes
- Ensured smooth transitions by proactively addressing resistance to change and facilitating buy-in from key stakeholders
- Effectively managed expectations and mitigated risks associated with organizational changes
- Final Product Validation and Global Releases: Managed the final product validation process, conducting thorough testing to ensure quality and functionality met business requirements
- Coordinated global releases, overseeing implementation processes, post-implementation support, and training activities to ensure successful adoption of new systems and technologies across geographically dispersed teams
- Developed and Maintained Work Breakdown Structures (WBS): Created and maintained comprehensive work breakdown structures (WBS) for development efforts, providing a clear roadmap for project execution
- Ensured that all project tasks were effectively planned, organized, and executed, facilitating efficient project management and resource allocation.
IT Engineer / IT Supervisor
Sanmina Corporation
08.2005 - 06.2011
- Business Process Analysis and Improvement: Conducted thorough analysis of business processes within plant/facility operations, leveraging principles of Six Sigma and Lean Manufacturing to identify areas for IT-driven improvements
- Implemented innovative solutions to streamline workflows, optimize efficiency, and enhance productivity across various operational functions
- Leadership in IT Infrastructure Projects: Led the coordination and execution of field IT infrastructure projects, collaborating closely with corporate IT teams to ensure successful implementation
- Oversaw the deployment of software solutions and technologies aimed at enhancing operational capabilities and supporting business objectives
- Supervision of 24/7 IT Support: Supervised IT support for plant operations on a 24/7 basis, ensuring the timely resolution of technical issues and maintaining high levels of operational uptime
- Proactively addressed user requests and technical challenges to minimize downtime and disruptions, thereby upholding IT service level agreements (SLAs) of 95%
- Resource Management and Project Oversight: Managed IT resources effectively to address user requests and maintain oversight of project workflows
- Allocated resources strategically to prioritize critical tasks and projects, ensuring optimal utilization and alignment with business priorities
- Provided guidance and direction to team members, fostering a collaborative and high-performing work environment.
Education
Master in Computers Systems -
Cuauhtémoc University
Guadalajara, Jalisco07.2008
Bachelor in Computers Systems Engineering -
Cuauhtémoc University
Guadalajara, Jalisco07.2004
Skills
- Management & Strategic Leadership
- Effective Communication
- Personnel Management and Team Development
- Goals / Results Orientation and Time Management
- Financial acumen
- Project and Program Management
- Change Management and Problem Solving
- Staff Development
- Client Relationship Building
- Problem Resolution
- IT Asset Management
- Technical Troubleshooting
Languages
Spanish
English
French
Timeline
IT Client Services Manager
Exigo
06.2021 - Current
Global Business Services IT Manager
Sanmina Corporation
06.2016 - 05.2021
Senior IT Project Manager
Sanmina Corporation
06.2013 - 05.2016
Business Systems Analyst
Sanmina Corporation
06.2011 - 05.2013
IT Engineer / IT Supervisor
Sanmina Corporation
08.2005 - 06.2011
Master in Computers Systems -
Cuauhtémoc University
Bachelor in Computers Systems Engineering -
Cuauhtémoc University
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