Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Adela Juma Martínez

Cancún
Adela Juma Martínez

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
years of professional experience
1
Certification

Work History

Nexus Tours

Junior Change Manager (Implementation)
10.2022 - 11.2024

Job overview

  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Developed training materials and resources for smooth transitions during organizational changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
  • Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
  • Managed internal and external client-facing relationships through transitional periods.

Soltour-Coming2 (Hotel Bahia Principe)

Operations Assistant (Transports and Excursions)
10.2021 - 09.2022

Job overview

  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Provided administrative support with accurate document preparation and data entry.

Nexus Tours

Business Process Analyst & Business Specialist
06.2018 - 04.2021

Job overview

  • Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
  • Maintained strong working knowledge of ERP, CRM, Jira, Navision, Logisplan and business intelligence tools and operational features.
  • Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.

Elements Tulum Boutique Hotel & Palms Tulum Luxury

Reservations Manager Y Sales Manager
12.2016 - 05.2018

Job overview

  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Utel University
Mexico City, Mexico

Bachelor's Degree in International Business from Business Management
04-2021

Autonomous University of Santo Domingo (UASD)
Santo Domingo, R.D.

Bachelor's Degree in Tourism Business Administrati from Tourism Sector
09-2012

Skills

  • Technical acumen
  • Customer focus
  • Training and coaching
  • Organizational development
  • Change management expertise
  • Positive attitude
  • Customer service
  • Problem-solving abilities
  • Excellent communication
  • Adaptability and flexibility

Certification

  • Strategic Planning Foundations
  • Lean Six Sigma: Analyze, Improve, and Control Tools
  • Business Analysis Foundations
  • Operational Excellence Foundation
  • Business Analysis Foundations

Timeline

Junior Change Manager (Implementation)

Nexus Tours
10.2022 - 11.2024

Operations Assistant (Transports and Excursions)

Soltour-Coming2 (Hotel Bahia Principe)
10.2021 - 09.2022

Business Process Analyst & Business Specialist

Nexus Tours
06.2018 - 04.2021

Reservations Manager Y Sales Manager

Elements Tulum Boutique Hotel & Palms Tulum Luxury
12.2016 - 05.2018

Utel University

Bachelor's Degree in International Business from Business Management

Autonomous University of Santo Domingo (UASD)

Bachelor's Degree in Tourism Business Administrati from Tourism Sector

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Adela Juma Martínez