Summary
Overview
Work History
Education
Skills
Timeline
Generic
Adilene Sarahi Guillen Galvan

Adilene Sarahi Guillen Galvan

Customer Service Representative
Tepic

Summary

Dynamic customer service professional with a proven track record at Stepping Stone Auto Finance, excelling in problem-solving and active listening. Enhanced customer loyalty through personalized solutions and effective follow-ups, while managing high-stress situations with professionalism. Skilled in appointment scheduling and data entry, committed to delivering exceptional service and fostering strong client relationships.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Stepping Stone Auto Finance
04.2024 - 06.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Appointment Setter

One Star
01.2024 - 03.2024
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Acted as first point of contact and set appointments for prospective clients.

Managing Bartender

La Malinche
02.2021 - 07.2022
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.

Customer Service Representative

C.C.S.I
03.2019 - 02.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

No Degree -

North West Middle School
Salt Lake City UT
05.2001 -

Skills

    Customer service

    Problem-solving

    Active listening

    Product knowledge

    Adaptability and flexibility

    Data entry

    Call center experience

    Appointment scheduling

    Live chat support

    Follow-up skills

Timeline

Customer Service Representative

Stepping Stone Auto Finance
04.2024 - 06.2025

Appointment Setter

One Star
01.2024 - 03.2024

Managing Bartender

La Malinche
02.2021 - 07.2022

Customer Service Representative

C.C.S.I
03.2019 - 02.2021

No Degree -

North West Middle School
05.2001 -

Similar Profiles

CREATE PROFILE
Adilene Sarahi Guillen GalvanCustomer Service Representative