ADRIAN ANAYA
EL PASO
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Accomplished Chief Operations Officer skilled at designing and implementing operations. Astute leader and visionary skilled at assisting business executives in fundraising ventures. Proficient in managing and building lasting relationships with vendors. Dedicated to improving efficiency, maximizing performance and increasing client bases.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GENERAL DIRECTOR OF OPERATIONS
INCLUSIVE LOGISTICS
12.2023 - Current
- Increased operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for long-term business growth and profitability.
- Managed cross-functional teams to ensure smooth day-to-day operations and timely project completion.
- Implemented quality control measures to maintain high standards of products and services.
- Spearheaded process improvement initiatives, resulting in a significant reduction in production time and costs.
- Optimized supply chain management, reducing lead times and inventory carrying costs while maintaining quality standards.
- Oversaw talent acquisition strategies, attracting top industry talent to support organizational growth targets.
- Implemented comprehensive employee training programs, improving job satisfaction and performance levels across the organization.
- Established effective communication channels to ensure information was shared efficiently among departments, leading to improved decision-making processes.
- Negotiated vendor contracts for favorable terms, achieving substantial cost savings without compromising on quality or service levels.
- Led change management efforts during major organizational restructuring initiatives that resulted in leaner operations without sacrificing productivity or customer satisfaction.
- Partnered closely with marketing sales teams to support their efforts through operational excellence, which contributed significantly to increased revenues and market share growth.
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Deliver strategic and practical advice for security operations at client locations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
DIRECTOR OPERATIONS
INCLUSIVE LOGISTICS
03.2021 - 12.2023
- Coordinate Personal for all type of Freights Air, Sea, Ground, Hand Carry, Charter Service.
- Make all type of Quotes and Bid's for our main Clients.
- Personal Analyst.
- Key user on Mcleod TMS.
- Planning and coordinate New Process.
- Create Strategy's to Optimize Sales.
- New Customer Attraction.
- Assist and Handle all the Expo and events in USA and Mexico to promote our Company.
- New Carriers Set up.
- Teamwork leader.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
OPERATIONS MANAGER
GAMER LOGISTICS
02.2013 - 03.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - INDUSTRIAL ENGINEER
I.T.C.J.
CD JUAREZ06.2008
Ph.D. - ELECTRONIC TECHNICAL
CBTIS 128
CD JUAREZ06.2000
Skills
- Operations Management
- Business Development
- Supply Chain Management
- Vendor Management
- Safety and Security Management
- Project Management
- Workforce Planning
- Organizational Development
- Logistics Management
- Corporate Communications
- Team Leadership
- Performance Optimization
Certification
- Certified on International Bussines.
- Account and administration course.
- Mcleod key user.
- TMW key user.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
GENERAL DIRECTOR OF OPERATIONS
INCLUSIVE LOGISTICS
12.2023 - Current
DIRECTOR OPERATIONS
INCLUSIVE LOGISTICS
03.2021 - 12.2023
OPERATIONS MANAGER
GAMER LOGISTICS
02.2013 - 03.2021
Bachelor of Science - INDUSTRIAL ENGINEER
I.T.C.J.
Ph.D. - ELECTRONIC TECHNICAL
CBTIS 128
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