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Adrian Bautista Nuñez
Bussiness Administrator
Puebla, Mexico City
Summary
Accomplished Business Administrator with a proven track record at NRG, enhancing customer loyalty through exceptional service and empathy. Skilled in project oversight and team collaboration, I excel in transforming business priorities into actionable strategies, significantly contributing to long-term planning and economic success. Expert in time management and web technologies, I drive efficiency and innovation.
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Human Resources Assistant
Meneses Law Offices
05.2025 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Business Administrator
Self-employeed
02.2013 - Current
- Managed day-to-day development issues.
- Observed all laws, regulations and other applicable obligations.
- Contributed to economic success by participating in budgeting process.
- Translated business priorities into implementable actions.
Customer Service Representative
NRG
01.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Receptionist
Best Western Hotel
01.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Degree - Business Administration
UVM
06-2019
Skills
- Time management
- Identifying best practices
- Project oversight
- Staff supervision
- Team collaboration
- Web technologies and services
- Long-term business planning
Employee relations
Human resources administration
Communication management
Software
Timeline
Human Resources Assistant
Meneses Law Offices
05.2025 - Current
Customer Service Representative
NRG
01.2022 - 01.2024
Front Desk Receptionist
Best Western Hotel
01.2020 - 01.2022
Business Administrator
Self-employeed
02.2013 - Current
Degree - Business Administration
UVM