Adrian Trevino Garcia .·.

Professional Summary As a Customer Success Manager at Diligent, I empower board members and organizational leaders through cutting-edge SaaS solutions that streamline Governance, Risk, and Compliance (GRC) processes. I specialize in delivering top-tier customer experiences and ensuring seamless adoption of Diligent's integrated platforms for board management, compliance training, and enterprise-wide risk clarity.

Key Responsibilities and Achievements

Diligent Boards

• I assist boards, committees, and leadership teams in arranging online board meetings, sharing confidential meeting materials, and streamlining GRC processes.
• I deliver exceptional support for a secure and user-friendly SaaS platform that integrates seamlessly with organizational workflows.
• I collaborate with cross-functional teams to provide 24/7 support and ensure client satisfaction.

Diligent Compliance Wave

• I facilitate compliance training and communication strategies using engaging microlearning tools such as videos, articles, and mini-training modules.
• I leverage behavior-change science to align employees, agents, and third parties with organizational compliance goals.
• I support global clients in utilizing the online library of multimedia tools and services like Global Premium to connect with international workforces.

Diligent One

• I enable organizations to centralize and manage GRC activities with AI-powered applications for leadership clarity, risk identification, and automated monitoring.
• I guide clients in implementing ESG and cybersecurity tracking, ESG regulatory compliance, and continuous monitoring to meet organizational goals.
• I deliver actionable insights through data curation, contextualization, and reporting, helping boards make informed decisions.

Core Competencies

• Governance, Risk, and Compliance (GRC) Management
• Customer Success and Retention
• SaaS Implementation and Adoption
• ESG and Cybersecurity Tracking
• Compliance Training and Behavior-Change Science
• Data Curation and Automated Risk Management
• Seamless Integrations and Top-Tier Security
• Multilingual and Global Communication Support

Impact

• I successfully drive customer satisfaction and retention by aligning Diligent's innovative solutions with client needs.
• I help leadership teams achieve clarity on enterprise-wide risks, ensuring better decision-making and governance outcomes.
• I strengthen organizations' ESG commitments and compliance frameworks, enhancing their global reputation and sustainability efforts.

Professional Summary As President of the State Board Council for the Human Rights Commission, I lead a team of 25 managers overseeing statewide initiatives. I drive impactful projects and events in collaboration with city leaders and the state governor, championing human rights and fostering community engagement.

Key Achievements

• Successfully manage a statewide team, ensuring effective leadership across 25 commissions while driving collaboration and results.
• Designed and executed high-impact projects and events that strengthened partnerships with city officials and the governor's office.
• Spearheaded innovative initiatives that advanced human rights awareness and advocacy, increasing statewide engagement and visibility.
• Enhanced organizational efficiency and team alignment, enabling the non-profit to achieve measurable community impact on a limited budget.

• Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met
• Working with business partners to enable a customer-centric Account Service Team (AST) driving best-in-class TCE and Quality
• - Develop and nurture relationships with the customer via regular, remote, contact
• - Owns customer operational relationship
• - Grow understanding of customers at local, country, and regional levels to analyze delivery requirements & contribute to high levels of customer satisfaction
• - Manage customer expectations by developing performance metrics & reporting and oversees appropriate escalation management outcomes
• - Oversight of exception cases (end of support life, escalations, time and material, etc.)
• - Develop & manages account service delivery plan

Professional Summary As a Senior Customer Success Manager at Aruba Networks, I drove successful adoption of Aruba Central, a leading SaaS and NaaS platform. I delivered transformative results by streamlining cloud-based network management for enterprises, enhancing scalability, and building lasting client relationships.

Key Achievements

• Led seamless implementation of Aruba Central for enterprise clients, optimizing IT efficiency and unifying Wi-Fi, switching, SD-WAN, and security management.
• Strengthened customer retention by providing tailored strategies and actionable insights that reduced costs and enhanced performance.
• Positioned clients for digital transformation through innovative subscription-based networking solutions, driving organizational scalability and flexibility.
• Delivered measurable impact by aligning enterprise IT strategies with cloud-first initiatives, securing Aruba's reputation as a leader in the industry.

• Missionaries are members of The Church of Jesus Christ of Latter-day Saints, who leave their homes for 2 years to serve others and share the gospel of Jesus Christ