Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ADRIANA BENITEZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

HUMAN RESOURCES SERVICE CENTER COORDINATOR

INFINEON TECHNOLOGIES
11.2021 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Termination Paperwork / Offboarding
  • Promotions
  • New Hire process
  • Employment Letters
  • Questions about Benefits
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Participate in the transfer of 20+ processes from US to MX


HUMAN RESOURCES ASSISTANT/RELOCATION SPECIALIST

BOSE
03.2018 - 11.2021
  • Provide assistance with general information to personnel
  • Hiring direct operators
  • In relocation area, I assist in activating the benefits that the company provides to new foreign hires and also general assistance that the might need.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Participated in recruitment and selection process for new hires.
  • Checked references for potential candidates.
  • Coordinated employee relocation processes.
  • Assistance on team/company events
  • Job posting on platforms
  • Travel arrangements with new hires / external candidates
  • Creation of Expense reports
  • Close relations with hotels for covenant

Recepcionist

BOSE CORPORATION
01.2018 - 03.2018
  • Support in, with information or additional assistance to personnel and providers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

CUSTOMER SERVICE, CAS
08.2013 - 12.2017
  • Taking biometrics for people that apply for Visa to enter the United States, also help to the consulate with Customer Service regarding questions from the same applicants
  • Support in training new elements in the process of the biometrics and the whole process for visa applications.

CONTACT CENTER AGENT| TELVISTA
06.2008 - 07.2013
  • Receive phone calls from customer of Metro PCS company with issues related from their phone service,payments and make changes to their contracts
  • After a few months working in Customer Service, I was promoted to Technical Department, the assistance was bilingual and also helped the supervisor regarding the schedule from the team ant other activities.

Education

No Degree - ADMINISTRACION DE EMPRESAS

UNIVERSIDAD HUMANITAS
07.2026

Skills

  • Human Resources Development
  • Human Resources Procedures
  • Call Center Customer Service
  • Human Resources Services

Certification

WORK UNDER PRESSURE ORGANIZED TEAM WORK MILTITASK RESPONSIBLE PUNCTUAL FAST LERNER MS OFFICE(WORD,EXCEL,PPT) TRESS WORKDAY SKILLS

Languages

English
Upper intermediate (B2)

Timeline

HUMAN RESOURCES SERVICE CENTER COORDINATOR

INFINEON TECHNOLOGIES
11.2021 - Current

HUMAN RESOURCES ASSISTANT/RELOCATION SPECIALIST

BOSE
03.2018 - 11.2021

Recepcionist

BOSE CORPORATION
01.2018 - 03.2018

CUSTOMER SERVICE, CAS
08.2013 - 12.2017

CONTACT CENTER AGENT| TELVISTA
06.2008 - 07.2013

No Degree - ADMINISTRACION DE EMPRESAS

UNIVERSIDAD HUMANITAS

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ADRIANA BENITEZ