Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Adriana Bravo

San Ysidro CA

Summary

PROFESSIONAL SUMMARY Knowledgeable Patient Access Representative well-versed in hospital procedures and insurance requirements. Facilitates smooth patient flows with fast check-ins, payment processing, and coverage verifications. Organized multi-task with great time management and problem-solving abilities. Trained in Centricity, Cerner and IDX. Focused on delivering comprehensive support to meet diverse patient needs. Flexible [patient access services]with adaptable approach to meeting challenges in healthcare service delivery. History of helping staff and volunteers support individuals using advanced knowledge of medical services and patients' rights. Talented [patient access services] skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Dedicated Receptionist/Patient Access Services with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience

Work History

Receptionist/Patient Access Representative

California Orthopedic Institute
06.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Data Entry Specialist

SEDONA STAFFING INC
05.2022 - 07.2022
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Reviewed completed work for compliance with regulations.
  • Verified accuracy of data before transcribing.
  • Located and corrected data entry errors and reported to management.
  • Added documents to file records and created new records to support filing needs.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.

Patient Access Service Representative

Sharp Memorial Hospital
07.2007 - 06.2021
  • Conducted insurance eligibility verification, referral authorization, and financial education on designated accounts 50
  • Authenticated patient identity throughout all processes
  • Enhanced patient experience throughout all patient interactions and maintained compliance with all HIPAA regulations to safeguard patient privacy.

Education

Some College (No Degree) - Medical Assisting & Phlebotomist

Associated Technical College
01.2002

High School Diploma -

Lynwood High
07.1998

Skills

  • SKILLS HIPAA compliance Insurance verification
  • Patient identity verification Registration management
  • Microsoft Word Critical thinking
  • Report writing Analytical thinking
  • Family assistance Data collection
  • Patient interviewing Patient check-in
  • Risk management System updating
  • Typing 40 wpm
  • Identifying errors
  • Data verification
  • Information Verification
  • Medical terminology
  • Independent worker
  • Insurance eligibility

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Receptionist/Patient Access Representative

California Orthopedic Institute
06.2023 - Current

Data Entry Specialist

SEDONA STAFFING INC
05.2022 - 07.2022

Patient Access Service Representative

Sharp Memorial Hospital
07.2007 - 06.2021

Some College (No Degree) - Medical Assisting & Phlebotomist

Associated Technical College

High School Diploma -

Lynwood High
Adriana Bravo