Adriana Cruz
THE COLONY
Summary
High-energy professional with in-depth experience supporting patients and medical record keeping. Skilled communicator dedicated to providing detailed education to improve patient health. Expertise in building and maintaining customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Associate
Morale Welfare And Recreation, NSA Mid-South
Millington
08.2018 - 12.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Fielded diverse customer questions about issues such as available merchandise, current prices, and upcoming company changes.
- Learned and maintained an in-depth understanding of program information, providing knowledgeable responses to diverse questions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Answered an average of 25 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers' needs.
- Responded to customer requests for products, services, and company information.
- Maintained a strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Handled customer inquiries and complaints in a timely manner, providing accurate information and solutions.
- Provided exceptional customer service by responding promptly to customer inquiries via email, phone and social media.
Dental Office Receptionist
Michael Fernandez Family Dentistry
Virginia Beach
05.2017 - 12.2017
- Maintained and managed patient records in compliance with security regulations
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Organized referrals to other medical specialists
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Assisted patients in completing all necessary forms and documents
- Prepared claim forms for dental insurance
- Booked appointments for patients using Eaglesoft software
- Cultivated customer loyalty, promoted repeat customers and improved sales
Flight Communications Manager, USS Harry S. Truman
United States Navy
Norfolk
11.2014 - 12.2016
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Communicated instructions to pilots through clear delivery and enunciation
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes
- Provided pilots with instructions for safe landings and takeoffs at airport averaging 35 flights per day
- Maintained accurate stock records and schedules
- Established long-term customer relationships through prompt and courteous service
Education
High School Diploma -
Gresham High School
Gresham, OR4 2013
BBA - Business Administration And Management
University of North Texas
Denton, TX12-2024
Some College (No Degree) - Biology
University of Memphis
Memphis, TNSkills
- Bilingual (Spanish and English)
- Medical recordkeeping
- Benefits administration
- Account management
- Data entry
- Scheduling
- Personable
- De-Escalation Techniques
- Account Management
- Product and service knowledge
- Business Development
- Customer Retention
Certification
BC Introduction to Strategy Consulting Job Simulation on Forage - September 2024
- Learned how to think creatively by challenging the assumptions that guide today's thinking.
- Used effective brainstorm strategies to generate ideas to help a fictional luxury clothing company increase sales revenue.
Languages
English
First Language
Spanish
Proficient (C2)
C2
French
Beginner
A1
References
References available upon request.
Timeline
Customer Relationship Associate
Morale Welfare And Recreation, NSA Mid-South
08.2018 - 12.2019
Dental Office Receptionist
Michael Fernandez Family Dentistry
05.2017 - 12.2017
Flight Communications Manager, USS Harry S. Truman
United States Navy
11.2014 - 12.2016
BC Introduction to Strategy Consulting Job Simulation on Forage - September 2024
- Learned how to think creatively by challenging the assumptions that guide today's thinking.
- Used effective brainstorm strategies to generate ideas to help a fictional luxury clothing company increase sales revenue.
High School Diploma -
Gresham High School
BBA - Business Administration And Management
University of North Texas
Some College (No Degree) - Biology
University of Memphis
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